Job Description

Salary - Grade
GBP 47,628 to 49,638 47628 - PO3
Market supplement
6,389
Contract Type
Fixed Term / Secondment
Contracted Hours
Full Time - 36 hours per week
DBS Required
No
Department
Chief Executive's
Service
ICT
Closing date
17/08/2025

46,053 to 48,063 plus market supplement of 6,389

About the team

The Customer Experience team is home to the Council's user-centred design capability. It's made up of service designers, user researchers, product managers, digital analysts, and software engineers.



We formed in 2021 and have done some great work since, including:



- Helping to improve access to Adult Social Care



- Supporting the delivery of an online Council Tax account



- Redesigning the main council website.



We're now looking to grow the team and hire a service designer to support the council's Temporary Accommodation and Homelessness transformation programme.

About the programme

The Temporary Accommodation and Homelessness transformation programme is a new programme of work. It pulls in expertise from inside and outside of the council, to address issues of demand, supply and income, working with our Benefits and Homeless Prevention Service, Strategic Property Services, and Financial Services.



The aim is to transform how we deliver our services for homeless residents in the future. It's an essential programme that will improve how we support vulnerable residents and reduce costs for the council.

About the role

As a Service Designer in this team, you'll focus on residents' journey through our homelessness service. We want to improve this so that people are ultimately supported to move out of homelessness more quickly. To do this you will:



- Visualise and prototype services and interactions, using a range of methods



- Help teams understand the wider context of what they're working on and how it fits into a service for residents



- Interrogate, improve and create the backend systems and processes needed to support services



- Use and create new design patterns



- Identify insights and needs, and translate them into designs.

About you

We don't expect you to tick every box on our job description. The role will suit you if you:



- Are, or have been, a service designer who wants to make a difference



- Have experience in journey or service mapping, prototyping, and design systems



- Can work in a fast-paced environment, as part of a multidisciplinary, diverse team.



- What we love about working for Hackney



- Doing work that has a positive impact on residents' lives



- A diverse workforce that reflects our community



- Flexibility of hybrid working and being able to have a good work-life balance



- No one day is ever the same and you'll get to work across a wide range of services.

In return you will benefit from:

- A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays



- Membership of the excellent Local Government Pension Scheme



- Standard 36 hour week (7.2 hours per day, Monday to Friday)



- Wide range of learning and development opportunities



- Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interest-free loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.

Where we work

We offer hybrid working. You'll be expected to come into our offices in the Hackney Town Hall or Service Centre once a week. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.



As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.


If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications

:

17 August

2025 (22.59)

Interview and assessment date: 01 September 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.



Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.



The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk