Job Description

Description

Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable.


Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'


Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK's increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.

Our Ways of Working

We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month.

To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB).

Join the EVolution:

In this position, you'll be joining the Design department, your main responsibilities will include:Developing service blueprints, journey maps, and user personas to guide design decisions Champion service design best practices and a user-centred design approach across Pod Ideate, prototype, and iterate new service concepts and solutions Conduct user research to uncover insights, behaviours, and needs Organise and facilitate workshops and co-design sessions with stakeholders and users Work closely within cross-functional teams to align services with user needs and business objectives Assess service performance and recommend enhancements Collaborating closely with product managers, engineers, designers and other colleagues in cross-functional teams Play a pivotal role in shaping the service design competence at Pod, influencing how service design methodologies are adopted and practiced

Electrify us with your skills:

To succeed in this role, you'll ideally bring experience in a similar role within Service Design. We're looking for someone with:Demonstrable experience in Service Design Proven experience of working with a complex service offering, leading projects within a value stream setup A strong portfolio to showcase your work Expertise in design and prototyping tools Exceptional facilitation, collaboration, and communication skills Adaptive to a fast-paced and evolving environment Strong ownership mindset--you're confident leading your work and asking questions when things are unclear Passionate about improving the customer experience and using design to solve practical problems beautifully Deeply customer-centric--you make design decisions grounded in real user needs, and can balance these with business goals to create smart, impactful solutions Curious, adaptable and keen to explore new tools and trends, including AI in design workflows Experience with D2C, B2B SaaS or B2B2C Experience using Miro and Figma Someone people love to work with--positive, proactive and a great communicator

Perks that spark joy:

Flexible hybrid working model Work abroad for up to 20 days per year Salary Sacrifice EV Scheme and free Pod Point Family & friend discount scheme 25 days holiday (plus Bank Holidays) Very generous parental and family leave Pension scheme with a 4.5% matched contribution Eyecare scheme Life insurance covering up to 4x your annual salary Virtual GP Employee Assistance Program Free Mortgage Advice Discounted Gym Memberships Cycle2Work Scheme

Important Information:

You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.

?

?

About Pod

As one of the UK's top EV charging providers, Pod is trusted by over 250,000 customers and powers more than 5 million miles every day. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we're leading the way into a smarter energy future.



We've evolved from simply installing chargers to building a connected, intelligent charging network that supports homes, workplaces, and public spaces across the UK. We're the go-to for automotive giants like Mercedes-Benz, Hyundai, Jaguar Land Rover and BMW and support customers on the go through our partnership with Tesco. We're partnering with energy leaders Centrica and EDF and collaborating with Taylor Wimpey, Redrow and Barratt Developments to grow EV charging infrastructure in new homes.



Our smart charging solutions don't just serve drivers; they help balance the grid, reduce energy costs, and make clean energy more accessible to everyone.



Pod offers a supportive, inclusive environment where collaboration, care, and ambition go hand in hand. Whether you're helping a customer install their first home charger or designing the next generation of smart charging tech, you'll be part of a team that's driving real change.



As the UK accelerates toward net zero, Pod is building the infrastructure, and the team, to power that future. People who care, who innovate, and who want to be part of something bigger. If you're looking for a career with purpose, a team that supports you, and a company that's shaping the future of energy, Pod might just be the place for you.