Job Description

Position: Service Desk Analyst
Location: Hillview House, Newtownabbey, BT36 7LQ
Salary: 15.50 per hour
Hours: Full Time, 40 hours per week, Monday to Friday
Shifts: Must be available between 8am-5pm
Type: Temporary until Approx October 2025.
We are currently recruiting for Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area.
You will be providing customer support via a service desk providing ticket logging services, technical support and ticket resolution to a range of external customers within the education sector. You will take inbound calls from Schools, Colleges and Universities across Northern Ireland and provide support to aide resolving their queries.
The role will involve:

• Answering and resolving all customer queries and questions
• Logging incidents and service requests from telephone, email and our customer portal and processing them
• Giving excellent customer service to everyone you speak to
• Making sure customers are kept updated on what's happening with their query
• Prioritising and managing your own workload and tasks, while making sure you meet deadlines
• Working in accordance with our company policies, procedures and standards

Training is provided, however of you have experience working within an IT service desk, a passion for IT or a knowledge of computer systems then we want to hear from you. This role desires a confident individual with excellent verbal and written communication to talk customers through trouble shooting, technical fixes and triage queries.
What we're looking for:

• Proven ability to handle and resolve volumes of incoming calls
• Making outbound follow up calls
• Excellent verbal and written communication, and good customer service skills
• Experience of working on the telephone communicating with customers
• A curiosity for IT
• No annual leave commitments in July, August and September.

Benefits:

• Capita is one of the largest IT organizations in the UK, delivering cutting-edge technological and software-related solutions for both Capita's numerous businesses and their clients. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career in the exciting and varied world of technical operations. You'll make your mark on one of the UK's largest IT organisations as it undergoes an exciting period of change.
• Whilst this role doesn't offer a permanent placement, can apply for alternative IT related roles within Capita, subject to business opportunities being available.
• Well-being Support through our Employee Assistance Programme
• Flexible Employee benefits to suit your lifestyle, such as discounted shopping
• Employee of the month incentives
• Weekly pay
• Free onsite parking

Please ensure a prompt application for consideration along with an updated CV and all successful applicants will be subject to successful vetting and Access NI checks.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.