Job Description

Service Desk Analyst
Location: Birmingham B6
Are you a natural problem solver who thrives in a fast-paced IT environment? Do you enjoy helping people and want to build your career in technology support?
We are seeking a Service Desk Analyst to be the first point of contact for IT support within a leading UK distributor of technology solutions.
As a Service Desk Analyst, you will:

• Provide day-to-day IT support for hardware, software, telephony, and data connections.
• Resolve first-line issues for desktops, laptops, printers, and mobile devices.
• Support user access through Active Directory and Office 365 administration.
• Assist with operating system updates, antivirus, and business application installs.
• Deliver excellent customer service and user training.
• Play a key role in IT projects and process improvements.

We're looking for someone who is:

• Experienced in first-line IT support across hardware, networks, and applications.
• Confident with LAN/WAN, VPN, wireless, Active Directory, and Office 365.
• Logical, proactive, and detail-oriented with strong problem-solving skills.
• An excellent communicator who can engage with colleagues at all levels.
• Keen to learn and develop within a collaborative IT team.

What's on Offer

• This is an onsite role
• 25 days holiday (with option to flex up to 30)
• 5% employer pension contribution
• Healthcare cash plan, life assurance, and wellbeing support
• Discounts portal, cycle to work scheme, and gym membership offers
• Volunteering scheme and employee assistance programme
• Enhanced maternity/paternity leave and career development opportunities

This is a fantastic opportunity to join a dynamic business, be the face of IT, and make a real impact in a growing organisation.

Skills Required