Service Desk Analyst
Job Description
Our Service Desk Lead is looking for a new Service Desk Analyst to join our team. You'll be responsible for providing first line support to other team members on IT issues and issues with our core banking system (Finova).
You'll use your problem solving skills to triage, resolve and/or escalate incidents and requests as they come in, as well as supporting our self-serve processes within our core banking system such as product building, document updates and user access changes. You'll be someone with a good understanding of IT administration and support. It would be beneficial to have an understanding of mortgages and savings and be driven to build on this knowledge, you'll also care about providing excellent customer service and getting things right first time. You must be someone that challenge standards and always tries to understand the "why" behind our systems and processes.
If that sounds like you, click apply below to read the job description, our benefits, and submit your application today!
Salary and working hours
Starting salary 25,200.00 per annum
Monday to Friday 8:45am - 5:00pm (36.25 hours per week)
Hybrid working, minimum of 1 day per week from our Head Office (Cambridge)
The Cambridge will reward you with
Sharing in Success bonus (discretionary) Annual holiday - 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday Vitality private health care, which includes discounts for cinema tickets, Cafe Nero, and other lifestyle products Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more Beneficial staff mortgage rate Group pension scheme - where you pay in 4%, following probation, we pay in 12% Support for learning and personal development within your role Opportunities to progress your career in general
Come and join a thriving independent mutual, where your contribution will help our customers.
Job Types: Full-time, Permanent
Pay: From 25,200.00 per year
Benefits:
Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking Gym membership On-site parking Private medical insurance Referral programme Sick pay Work from home
Work authorisation:
United Kingdom (required)
Work Location: Hybrid remote in Cambridge CB5 8EG
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Job Detail
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Job IdJD4144315
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationCambridge, ENG, GB, United Kingdom
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EducationNot mentioned