Job Description

Service Desk Analyst

Location: Hybrid working with two days in our Central Dewsbury Office (with occasional travel to other sites)

Salary: 28,033 per annum

Contract: Permanent

Hours: 37 hours per week

Are you a tech-savvy problem solver with a passion for people and great service?


Join us at Connect Housing as a Service Desk Analyst, where you'll be the friendly face and first point of contact for IT support across the organisation.


You'll help us deliver efficient, secure, and responsive services that keep our colleagues connected and our systems running smoothly.


What you'll be doing:


You'll provide first-line support to staff across Connect Housing, responding to queries via phone, email, and support desk software.


Whether you're helping someone log in, managing user access, setting up laptops, or escalating a technical issue, you'll be solving problems, documenting solutions, and making sure people feel supported.


Key responsibilities include:


Responding to IT requests and support issues in a timely, customer-focused manner Setting up, maintaining and troubleshooting laptops, mobiles, and other devices Managing user accounts through their full lifecycle (onboarding to exit) Administering procurement processes for IT equipment Supporting system monitoring and flagging issues early Maintaining documentation, asset records and the team SharePoint site Providing occasional on-site support at our other offices

We're looking for someone with:


Experience working in a Microsoft software environment A passion for delivering excellent customer service Strong problem-solving skills and attention to detail Great communication skills -- with technical and non-technical audiences Knowledge of general IT components (e.g. PCs, mobile devices) Familiarity with ITIL, data protection principles and information security An organised, logical approach and willingness to get stuck in when things get busy
Qualifications such as Microsoft Office Specialist or an industry-recognised IT qualification are desirable, as is experience within a customer-focused organisation.


Why join Connect Housing? At Connect, we don't just provide homes, we build futures. As part of our ICT team, you'll play a key role in supporting staff who deliver services that really make a difference.


We offer:

26 days annual leave rising to 31 days after 5 years, plus bank holidays Hybrid working Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available. BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions. Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too. MyPlace benefits: retail discounts and offers The opportunity to buy and sell annual leave Training and development opportunities and support with role-related professional subscriptions and qualifications. Travel season ticket loan Cycle-to-work scheme Paid volunteering leave A friendly, inclusive culture rooted in our values
We understand that candidates might not always meet every area of a person specification (see attachment) so if you are interested and meet some elements of what the role requires, and feel you may be suitable, please do get in touch or apply.


As an equal opportunities employer we are committed to inclusive recruitment. If you require any adjustments during the recruitment process or wish to discuss accessibility needs, please let us know - we'll do our best to support you. We encourage applicants from underrepresented groups to apply. We are proudly a Disability Confident employer.


For an informal discussion about the role, please contact the HR Team


Ready to make tech work for people? Apply now and join a team where you can grow, support others, and help keep things running smoothly.


Closing Date 30 June 2025. We may close this advert early if we receive a high volume of applications.