Job Description

Service Desk Analyst / Field Engineer
Location: East Midlands

A position has arisen for a Service Desk Analyst & Field Engineer to join our team within an IT managed services and support business.

In-house training is included and can be complemented by agreement with official industry programs.

Duties will include:

Providing 1st line technical support to clients on-site or remotely Initial setup and configuration of new desktop and laptop computers to meet customer requirements Scheduled backup status checks, reporting and completion of preventative maintenance checks Taking responsibility of point of call resolution, telephone, email and remote support services, and backup management Working closely with other team members to resolve issues Scheduling and conducting site visits Managing open tickets and maintaining ownership of assigned support cases Occasional evening or weekend project oriented or installation-based work (prescheduled and paid as overtime)
The successful candidate should have:

Good computer and problem solving skills Excellent customer and communication skills A full UK driving license (manual) Experience interacting with clients at a high level, as well as being technically competent and highly motivated Ability to prioritise tasks on a busy and fast paced help desk
This role would suit a passionate individual that is looking to gain exposure to many different environments and exciting technologies to support their IT career progression.

Salary range advertised is based on full time position, however part time can also be considered.

Job Types: Full-time, Part-time

Pay: 23,500.00-26,500.00 per year

Benefits:

Work from home
Licence/Certification:

UK Driving Licence (manual) (required)
Work Location: Hybrid remote in Corby NN17 5JG