Job Description

Do you have an interest in Technology and enjoy supporting and solving customer IT issues? This is an exciting opportunity to join one of the world's top children's charities as part of a fast paced, innovative, and friendly Service Desk. You will form part of a highly skilled IT team who will help you develop your skills via a wide variety of work and technology exposure.

Salary

The salary for this position is 33,500 per annum and we operate a hybrid working policy of a minimum of 4 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities


Act as a single point of contact for IT issues and queries via telephone, email, self service portal and onsite issues. Resolve IT issues as first point of contact and escalate where needed. Manage tickets within SLAs, ensuring the highest levels of service quality. Provide technical support to end users both on site and remotely. Log all tickets via our service desk ticketing software. Prioritise incidents and requests based on urgency and business impact. Support meeting rooms with video conference equipment and Microsoft Teams. Build and support end user equipment, including Windows, Mac and iOS devices. Skills, Knowledge and Expertise


Previous experience working in an IT support role in a commercial environment. Experience with Windows 11, macOS, iOS, Office 365, Jamf, Intune, Active Directory, Microsoft Defender and Jira. Ability to prioritise tickets and manage time effectively. Strong communication skills with the ability to support users at all levels of seniority. Exceptional relationship building skills.

How to apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete.

Closing Date:

Friday 11th July
Benefits


30 days annual leave (plus bank holidays) A flexible approach to working arrangements. Access to our enhanced pension scheme Life assurance Access to various health and wellbeing schemes, including the employee assistance programme.




About Great Ormond Street Hospital Charity


Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy here https://www.gosh.org/about-us/equality-diversity-and-inclusion-edi-strategy/


As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact recruitment@gosh.org

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.