Job Description

We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of the service.



Customer service management

Resolve user requests to a minimum of the agreed service level agreement Empathise with the end user Use customer-focused metrics to achieve a satisfying outcome Ownership and initiative Own an issue until a new owner has been found or the problem has been mitigated or resolved Service focus Show an awareness of different products and services

Asset and configuration management

Track log and correct information to protect assets and components continual service improvement. Show an awareness of developing process efficiency and common ways in which processes are optimised. Support specific activities to improve development processes. Spot or identify obvious deficiencies.

The service currently operates Monday to Friday between 8.00am - 6.00pm daily and you will be part of the rota system and the posts are based on site.



At Moorfield's we provide more than just an excellent career and great colleagues to work with. We also offer:



Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes Full support and training to develop your skills Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.



This role is part of the IT Operations, who are responsible for:

Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users As IT subject matter experts, contributing to the design and development of new products and services Improving user experience in our systems and processes Proactively maintaining our IT service portfolio and reducing technical debt

Technical understanding

Show an awareness of the relevant subject matter and a high-level understanding of what it involves User focus Show an awareness or understanding of user experience analysis and its principles Explain the purpose of user stories and the focus on user needs

Other Duties

Participate in the on-call service Occasional work may be required outside of core business hours to support major projects/programs * All other reasonable requests