Job Description

Job Advertisement: Service Desk Analyst - Nights
Location: Peterborough- Fully on site
Contract Type: Temporary (Ongoing)
Hourly Rate: 13.85
Working Pattern: Full Time (7 PM - 7 AM, 5 days out of 7, roughly one weekend a month)
Are you ready to take your career to the next level in the vibrant world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you!
Why Join Us?

• Be Part of Something Big: As our client expands, you'll play a crucial role in delivering exceptional service that reflects the company's values.

• Supportive Culture: Work with hard-working and customer-focused individuals who are committed to excellence.

• Perks Galore: Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions.

Key Responsibilities:

• Create Positive Experiences: Present a professional image of the company, ensuring customers enjoy a seamless journey.

• Clear Communication: Be transparent in all interactions, helping customers understand their situations.

• Policy Adherence: Follow all policies and procedures to ensure compliant and effective outcomes.

• Enhance Customer Experience: Challenge existing processes to improve service quality continually.

• Vulnerable Customer Support: Manage sensitive incidents with empathy and appropriate action.

• Complaint Resolution: Identify, record, and resolve complaints promptly, aiming for first-contact resolutions.

• Incident Reporting: Report any operational breaches to maintain high standards.

• Customer Engagement: Use various tools to initiate and maintain effective contact with customers.

• Effective Problem Solving: utilise questioning techniques to identify issues and provide timely resolutions.

Skills Required:

• A confident telephone manner that puts customers at ease

• Excellent verbal and written communication skills

• Ability to work towards targets and meet deadlines

• Strong team player with the capability to work independently

• Exceptional multi-tasking abilities

• Keen attention to detail to ensure nothing slips through the cracks

What We're Looking For:
We want individuals who are driven, proactive, and passionate about delivering outstanding customer service. If you have worked in a call centre and have the skills and enthusiasm to create memorable customer interactions, we want to hear from you!
Ready to Apply?
If you're excited about joining a dynamic team and making a difference, don't hesitate! Apply now and start your journey with us as a Service Desk Analyst in Peterborough. Let's create excellent customer experiences together!
This is a temporary position with an hourly rate of 13.85. Please note the working hours are 7 PM to 7 AM, five days a week, including roughly one weekend a month. This is a fully on site position.
We can't wait to welcome you on board!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.