Service Desk Analyst
Preston, United Kingdom
Job Description
Service Desk Analyst
Job details
Posted 01 December 2023
Salary \xc2\xa324000 - \xc2\xa328000 per annum
LocationPreston
Job type Permanent
Discipline Infrastructure
ReferenceSS-6243-16
Contact NameShaquille Stephenson
Job description
Service Desk Analyst (2nd Line)
Preston
\xc2\xa324,000 - \xc2\xa328,000 + Excellent Benefits
Are you an experienced IT professional looking for an exciting opportunity? Join my client\'s dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues.
As a Service Desk Analyst, you\'ll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.
Job Role
- Responding to client inquiries and troubleshooting technical issues promptly.
- Proactively monitoring client systems to identify and address potential issues.
- Collaborating with fellow team members to deliver high-quality IT services.
- Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
Technical Experience
- Strong technical skills in troubleshooting Windows and Mac OS environments.
- Familiarity with IT service management tools and ticketing systems.
- Excellent communication and customer service skills.
- A proactive and self-driven attitude to tackle challenges head-on.
- Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.
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Job Detail
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Job IdJD3018734
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPreston, United Kingdom
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EducationNot mentioned