Job Description

Job description
Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially)
30k-33k + Bonus + 25 Days Holiday + Training Plan
Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!
Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients -- but you won't stay as 1st / 2nd Line Service Desk Engineers for long. You'll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You'll be mentored, trained, and guided into Cloud roles - this is the springboard.
What you'll do:
Be the first port of call for customer IT issues (hardware, software, Microsoft 365).
Help manage user accounts in Microsoft 365 & Azure Entra.
Support with basic Azure queries - you'll learn the rest on the job.
Get involved in daily checks, ticketing, troubleshooting, and more.
What we're looking for:
1st Line support experience (or similar IT role).
You must already be able to show a genuine interest in Cloud tech - you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study
Good communication and problem-solving skills.
What you'll get:
Fast-track Cloud career progression - with a personal training plan.
Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)
28k-31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.
This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).
If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!

Skills Required