Job Description

Job Advert

Location:

Onsite with one day working from home per week

Company:

Animal Friends

Are you an IT pro with a passion for problem-solving and a love for a vibrant, collaborative atmosphere? If you're looking for a role where you can make a real difference while being part of a team that's all about fun, hard work, and mutual support, we want to hear from you!

At Animal Friends, we're not just another insurance company. We're a team dedicated to the wellbeing of pets and their owners, and that dedication starts with our own people. We're on the hunt for a Service Desk Engineer to join our brilliant IT team. This isn't just about fixing tech; it's about empowering our entire team to do their best work.

What you'll be doing:

Be the go-to person for 1st and 2nd line IT support for our 475+ team members, tackling everything from hardware and software issues to network connectivity. Manage incidents and service requests efficiently using ServiceNow, ensuring everyone gets the timely help they need. Play a key role in setting up new users with desktops and laptops, and keeping our IT assets in check. Support and troubleshoot our Windows 10/11 systems, Office 365 applications, and a range of mobile devices. Get involved in exciting IT projects, both big and small, that have a real impact on our business and our customers. Share your knowledge and help train your colleagues, all while working in a supportive environment where your growth is a priority.

What you'll bring:

A solid understanding of Windows 10/11 and Microsoft Office 365. A genuine passion for providing outstanding customer service and a positive, "can-do" attitude. Great problem-solving skills and the ability to communicate technical information clearly and kindly. Excellent time management and the ability to juggle multiple tasks with a smile. Experience in a 1st/2nd line support role would be fantastic, and any knowledge of ITIL, ServiceNow, or MS Intune would be a bonus!

Why you'll love working with us:

A team that cares:

We're a friendly, close-knit group that believes in collaboration and supporting each other to succeed.

Make a real impact:

The work you do will directly contribute to our mission of helping pets and their owners.

Exciting projects:

You'll have the chance to get stuck into meaningful projects that will expand your skills and keep you challenged.

Work-life balance:

We understand the importance of a healthy balance, with one day a week working from home to give you that extra flexibility.

Ready to join a company that values both hard work and having a great time? Apply now and let's do something amazing together!

Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:

25 days annual leave plus bank holidays and we give you your birthday off Fully paid day off for charity work 95% of our employee's own pets, we're able to provide up to 50% off insurance along with free access to our Vet consultation app JOII We believe looking after employees' health is important, so we offer discount on gym membership, access to a Wellbeing hub We like to celebrate success and recognise excellent employee performance; we will donate 3k to the charity of our employee of the quarter's choice Most importantly, you`ll be working within a courageous, passionate and kind-hearted team
Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.

We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

All secondment positions have the potential to become permanent in the future, this will be dependent upon business need.