Job Description

Service Desk Engineer | 160 - 190 Per day (Inside IR35) | 3 month initial contract | Cambridge based, Fully Onsite
As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team.
Duties:

• First point of contact for IT issues requiring support for both colleagues and visitors. Aiding at both tier 1 and 2.
• Advise users on good practice and share relevant knowledge.
• Deploy and maintain Operating Systems and Applications on computers.
• Maintain accurate asset inventory and control of corporate hardware within our ITSM system.
• Support Desk moves, changes, provision & induct new starters.

Person Specification:

• Technical knowledge of computer hardware, operating systems and infrastructure, networking basics, software, and applications. Experience and ability to solve issue above tier 1.
• Proficiency with ITSM tools (Ideally Fresh Service) and ticketing systems for tracking and managing user support requests. You will have at least 3 years of experience operating ITSM tools.
• Experience Imaging desktop computers and laptops and controlling assets and stock.
• Proficient in the operation and support of the Microsoft Office Suite and related applications to a level detailed enough to provide basic training and support to users.
• An ideal candidate would have previous experience working within a tech or scientific, multi-site organisation.

If you are interested, apply here now!
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Skills Required