Job Description

The Vacancy
1st Line Service Desk Analyst
Reporting to the Service Desk Team Lead, the Service Desk Analyst will be responsible for ensuring all incoming incidents and problems assigned to them are prioritised, analysed and then resolved as efficiently as possible. You will be working as part of the Service Desk team to make sure we deliver excellent customer service while meeting our agreed SLA's.
What you'll be doing

• Acting as first point of contact for all IT Support issues and queries
• Responsible for the ongoing provision of IT Hardware and Infrastructure to support both internal and external stakeholders
• Providing supporting documentation to assist both end users and team members to resolve issues.
• Providing "day one" support to our staff to ensure they are introduced to the business in a consistent and professional manner.
• Providing ongoing technical support to the business to assist IT issues and queries

What you'll need

• Excellent customer service skills and focus
• Good effective written and verbal communication
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Ability to work in a flexible and ever changing technical landscape
• Ability to work in an office environment.
• Ability to recognise opportunities for improvement on new and existing processes.
• ITIL Awareness

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity

What we give you in return for your hard work and commitment

• Pension DC scheme (up to 10% contribution from both colleagues and Great Places)

• WPA Healthcare scheme starts at no contribution level with 1250 of savings available per year (option to increase & add family members)
• Ways of Working We offer some hybrid and flexible working

• Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays

• Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond'

• Professional fees The business pays the cost of one professional role related membership fee for each colleague

• The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

• Wage Stream You can access savings opportunities and early access to wages

• Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
The Company
Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values .
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .
The Benefits
The Benefits
Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
WPA Healthcare auto enrolled at no contribution level with 1250 of savings available- option to increase & add on family members
The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond'
Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
For more information about our benefits and rewards, visit our .

Skills Required