Job Description

Company Overview

Central IT Solutions Ltd are a leading Managed Service Provider in the IT industry situated in the West Midlands, who are dedicated to delivering exceptional IT solutions and support to businesses across a plethora of different sectors. Committed to excellence and innovation, Central IT Solutions pride themselves on providing reliable services tailored to meet the unique needs of their clients.

Job Purpose

We are currently seeking a 1st line, Service Desk Engineer to join our in-house team. The successful candidate will play a pivotal role in providing technical support and solutions remotely to our client base in and around the West Midlands. We are looking for an individual with exceptional communication skills, a background in IT, and the adeptness to adapt to various challenges in a fast-paced environment.

Responsibilities and Duties

Responding to queries via CRM, email, or phone

Providing technical assistance for questions and problems

Resolving problems with networks and other computer systems

Diagnosing system errors and other issues

Writing, editing, and revising training manuals for new and updated software and hardware

Following up with customers to ensure full resolution of issues

Installing or changing software to fix issues

Remotely accessing hardware or software for clients to make changes and fix problems

Minimum Requirements:

A minimum of 1-2 years' experience as a Service Desk Engineer or similar role

Proven experience of working within a customer service role

Experience with Windows Server and Windows Desktop Operating Systems.

Exceptional communication and interpersonal skills, with the ability to liaise effectively with clients and internal teams.

Proven track record of working independently and thinking critically to solve complex problems.

Valid UK driving license and willingness to travel to client sites across the United Kingdom when required.

Eligibility to work in the United Kingdom.

Preferred Qualifications (desired not essential):

Relevant IT certifications (e.g., CCNA, CompTIA A+, CompTIA Network+)

Previous experience in an MSP, managing multiple client engagements simultaneously.

Company Benefits:

Competitive salary (based on experience)

Generous holiday entitlement of 22 days + 3 days over the Christmas period and bank holidays.

Opportunities for ongoing professional development and career advancement within the company.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 04/08/2025