Service Desk Engineer Telecommunications
Job Description
Ready to deliver top-tier IT support in a global technology environment?
Join a leading telecommunications and ICT solutions provider renowned for connecting businesses worldwide through innovation and reliability. The company combines global reach with local expertise to empower digital transformation across industries.
The team is seeking a Service Desk Engineer to provide first-line technical support, manage incident resolution, and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware, software, and network issues, escalating complex cases, and maintaining strong communication with users to ensure timely solutions.
Make your next move with a team that powers global connectivity. Apply now!
Responsibilities:
- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools
- Queuing management with IT support ticket system
- Hands-on PC & mobile phone support and initial kitting
- Service Desk Experience
- Windows 11/Servers
- M365 Stack
- Azure Active Directory
- Travel to work expensed (Up to Zone 6 of London Underground paid)
- Private Medical Insurance
- 32,000 Basic Salary Per Annum
Skills Required
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Job Detail
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Job IdJD4344953
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£32,000 per year
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Employment StatusFull Time
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Job LocationGreater London, United Kingdom
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EducationNot mentioned