Job Description

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Job Title

Service Desk Expert - Radiology Informatics
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Service Desk Expert - Radiology Informatics

As a Service Desk Expert, your main goal is to deliver excellent customer support, identify improvements for Operational KPIs, and enhance competencies in Radiology Informatics product lines.

Your role:

You will be part of our Enterprise Imaging (EI) Service Desk team in the UK with responsibility for delivering service to our Radiology Informatics products - Picture Archiving and Communication Systems (PACS) You will join a virtual cross geography community of experienced engineers delivering support to our customer across the UK and Ireland. You will be the technical specialist providing technical support across our deployed systems and the SME on high priority/complex issues. You will be the local technical champion for Customer crisis management. You will assess and review install base records within assigned geography (including customer contacts). From competitive salary, performance bonus and company car/allowance to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This role is a field role.

This role is not open to a relocation.

You're right for the role if:

You hold a Bachelor's Degree/ Vocational Education in Computer Sciences, Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent. No prior experience required with Bachelor's OR minimum 4 years of experience with Vocational Education in Technical Support, Customer Support, Electronics, Information Technology or equivalent. You have experience in Incident management, Customer Care Support, Service Engineering or Delivery of software solutions, preferably in Healthcare IT industry. You have troubleshooting skills on different levels (application, database, OS, hardware, networking, etc.). You have knowledge and experience with Windows OS including servers and storage solutions. You have knowledge and experience of networking, monitoring, and automation tools (Oracle Database and SQL). You have knowledge and experience of virtualization solutions (e.g., HyperV). You are familiar with IT Security Policies and Standards as well as IT system architectures. You have knowledge on DICOM, Health Level Seven (HL7) and Integrating the Healthcare Enterprise (IHE) as well as Radiology Workflow (preferred). You have experience with Scripting languages (Perl, Powershell, Python) (preferred) You are a team player with the ability to follow standardized processes. You possess strong analytical skills and attention to detail. You have excellent oral and written communication skills and ability to communicate. complex information in a well-structured manner. You are fluent in English. You can travel up to 30% of your time across the UKI (United Kingdom and Ireland). Travel to Italy will be required for training purposes.

Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) criminal record check will be required for this role

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.


Learn more about our business . Discover our rich and exciting history . Learn more about our purpose .


If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.


Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.


For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report .


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