Job Description

37 hours per week

We are currently recruiting for a Service Desk Officer to join our IT team.

The Service Desk Officer provides high standards of customer service to the organisation as the first point of contact for all IT related requests. The role is key to enabling colleagues with IT support whilst maintaining a fully operational IT ecosystem. You will work closely with the team and suppliers to diagnose and resolve issues for internal colleagues and some external suppliers.

We are looking for someone with a keen interest in IT, educated to GCSE or equivalent. You should have a computer or business qualification and a good understanding of personal computers, printers, mobile devices, operating systems and applications. A good knowledge of cloud computing and virtualisation would be an advantage.

As an equal opportunities employer, Valleys to Coast Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast Group.

Valleys to Coast Group reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.

To view the full recruitment pack and to apply for this position, please go to https://www.valleystocoast.wales/join-our-team/

Job Types: Full-time, Permanent

Pay: 24,308.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person