Job Description

Scheduling Support / Service Desk Coordinator

Location:

(commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham)

Contract:

6-month Fixed Term (potential for extension or permanent role)

Salary:

26,000 - 28,000 per annum (depending on experience)

Shift Patterns:

Rotating shifts between 07:00-15:30, 08:30-17:00, and 11:30-20:00

About the Role

We're working with a growing technology services provider who deliver nationwide maintenance and support to major IT and infrastructure clients.

This position plays a vital role in their operations team, ensuring engineers, equipment, and parts are efficiently coordinated through the company's scheduling system.

This is

not a helpline or triage helpdesk role

. It's a

scheduling-focused position

where you'll manage incoming service tickets, allocate engineers, arrange parts, and keep everything running smoothly behind the scenes.

Key Responsibilities

Manage and schedule incoming service tickets using

ServiceNow

Assess each job to determine if

parts or engineer attendance

are required Coordinate

engineers' workloads and availability

, ensuring service levels are met Liaise with internal teams, suppliers, and clients to confirm details and progress updates Log and maintain accurate records of each job from start to completion Support the dispatch of replacement parts and ensure timely delivery to engineers Prioritise tasks and maintain service quality in a fast-paced environment

About You

You'll thrive in a role that blends coordination, organisation, and communication. You're structured by nature, enjoy process-driven work, and take pride in keeping operations running seamlessly.

Essential:

Experience in a

service desk, scheduling, or ticketing environment

Familiarity with

ServiceNow

or a similar ticketing system Strong organisational skills with the ability to manage multiple priorities Excellent communication and attention to detail Confident liaising with engineers, technical staff, and clients

Desirable:

Experience scheduling engineers or coordinating maintenance/field-based teams Knowledge of logistics, engineering admin, or facilities coordination Understanding of SLA-based service delivery

Why Join

Work within a collaborative and supportive operations team Opportunity to progress into a longer-term position based on performance Gain exposure to large-scale service operations in a national technology environment
Job Type: Fixed term contract
Contract length: 6 months

Pay: 24,740.21-29,216.48 per year

Benefits:

On-site parking Work from home
Application question(s):

Do you have experience in service desk co-ordination? Do you have experience organising engineers and parts within the service desk environment? Are you comfortable commuting to this job's location? Do you have experience with ServiceNow? Are you happy with the rota and times for this position?
Work Location: Hybrid remote in Reading RG10 9LT