Job Description

SERVICE DESK SUPERVISOR

Location: Swanley ( BR8 7YZ )

EMPLOYER DESCRIPTION

Aspect Lifts is an accredited and established lift company serving London and the South-East. We specialise in new installation, modernisation, repair and maintenance of all types and makes of lifts. We offer a comprehensive range of lifts and services to suit any project or application for commercial or private clients.

Aspect Lifts was established in 2003, by highly qualified engineers who had operated at every level in the industry and were able to draw on a combined total of over 50 years "hands on" experience in the lift industry.

We pride ourselves in providing excellent customer service, quality workmanship, competitive prices and aim for total client satisfaction.

VACANCY DESCRIPTION

At Aspect Lifts, you will be part of a small friendly team that recognises that its staff are equally as important as its customers.

We need a leader and a team player and an copes well under pressure and is willing to learn quickly and is happy to be involved in all aspects of a busy Service Desk. As a Service Desk Supervisor you will provide first line telephone support to the customers.

You will be required to take control of the Service Desk and Co-ordinator daily with your team. Also by speaking with customers and engineers and being the first point of contact for all calls into the company.

You will need to log calls using our bespoke computer system and be responsible for directing the calls to numerous areas within the company.

You will need to build and maintain good working relationships with customers and other members of the company to ensure the smooth operation of all calls. You will also be responsible for keeping customers updated via email or telephone with progress on any call logged.

You will be responsible for sending electronic reports via email.

You will need to liaise on a daily basis with all departments to obtain information and update the computer system with the information found.

You will need to be accurate, be able to work under pressure and to some tight deadlines and when required use your own initiative.

Responsibilities

Leading team and taking responsibility for the Service Department. Answering the phone Updating customers daily Sending weekly reports to customers Sending daily reports to the customers Dealing with customers queries and requests
HOURS

Monday - Friday

9.00am - 5.00pm

1 hour Daily Lunch Break (Paid)

SKILLS REQUIRED

Good leadership and computer skills Good English and maths Good communication skills Ability to work well on their own as well as within a team Ability to work in an organised and structured way with attention to detail Keenness to learn Good initiative Ambition to progress Punctuality Reliability
PERSONAL QUALITIES

Friendly personality. Flexibility and adaptability Reliable Approachable Punctual.
Job Type: Full-time

Work Location: In person