Job Description

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.


We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

Benefits

Here at CV-Library, we value our employees and are committed to offering the best...

23 days holiday, plus bank holidays Additional day off for your birthday Holiday buy/sell scheme Life Assurance - up to 3 times your annual salary Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology Discounts as part of Medicash, gym memberships, shopping, entertainment etc. Eyecare and flu vouchers Employee Assistance Program and Mental Health First Aiders Pension contribution up to 7% Ongoing training and development - face to face training sessions available throughout the year LinkedIn Learning - over 5,000 free courses to choose from Long Service Awards

The Role

Hours:

Monday-Friday, 9:00-17:30

Location:

Fleet

Working Pattern:

Hybrid - 3 days a week on site

Responsibilities:

Ensuring all raised issues and incidents are handled and resolved against agreed SLAs and processes Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process Triage all incidents, coordination and supporting P1 and P2 incidents, and escalate to 2nd and 3rd line support where and when required Answering and resolving user desktop support requests Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation) Assisting with all internal desk moves as and when required Ensuring all asset details and user accounts/licences are managed in accordance with procedures and processes Ensuring all knowledge and operational procedures are captured, documented and maintained Evaluating and testing new platforms and software when required Being involved in new deployment projects Explaining technical details to non-technical stakeholders

What we're looking for

In-depth knowledge of o365, Windows operating systems and other Microsoft Services Strong, hands-on experience with laptop/PC configuration and physical setup Basic, hands-on experience with Linux Basic knowledge with Cisco, Ubiquiti, Aruba Knowledge of Security principals and best practices Experience with MDM products such as Intune Exposure to Domain and Active Directory environments

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.


Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.