Service Desk Support Manager
Closing Date: Thursday 20th May 2021
Location: Sheffield, Birmingham, Nottingham, Glasgow, London (We are currently working remotely. You will be allocated a base and once restrictions are lifted there may be some travel required)
Salary Range: London, (£36,798) National, (£30,989)
Interviews: Wednesday 9th June 2021
We’re recruiting for a Service Desk Support Manager here at MoJ Digital & Technology, to be part of our warm and collaborative Security, Privacy & Live Services team.
The Service Desk Lead reports directly to the Head of Service Desk.
You will be working in a Service Integration and Management (SIAM) model and essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external, across the MoJ Estate. This includes diverse portfolios such as MoJ HQ, LAA, HMPPS, HMCTS.
As a Service Desk Lead you will be accountable for the delivery of a high-quality governance You will lead the implementation and improvement of Service Desk processes and supporting systems into the Authority and ensure that you have a strategy and roadmap for evolving our operational processes and capability.
To help picture your life at MoJ D&T please take a look at our blog and our Digital & Technology strategy.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
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