Job Description

Join Our Team as a Service Desk Technician!

What's the Role?

We're on the lookout for a friendly and skilled Service Desk Technician to join our growing support crew! If you enjoy helping people solve their tech troubles, this is the perfect place for you. You'll be the first point of contact for clients in various fields like engineering, construction, accountancy, and auto mechanics, delivering top-notch IT support. This is a full-time, permanent role where you'll tackle IT issues over the phone and through remote support, set up PCs and laptops, and dive into hardware troubleshooting. You'll also have the chance to lend a hand to our 2nd and 3rd line support teams when needed.

Who We're Looking For:

We want confident individuals who are comfortable with new technologies and passionate about customer service. Your friendly, professional approach will help keep our clients happy and minimise downtime as you work with the latest hardware and software.

Why Work With Us?

To learn more about us, check out our website: lanesystems.co.uk.

What You'll Be Doing:

Client Interaction:

Be the go-to person for clients, addressing their questions and tech issues with a smile.

Remote Support:

Use remote tools to quickly resolve IT problems and keep things running smoothly.

Tech Setup and Repair:

Build, fix, and troubleshoot PCs and laptops to ensure they're performing at their best.

Team Player:

Work alongside our 2nd and 3rd line techs on various projects.

Outstanding Service:

Go above and beyond to make sure clients are satisfied.

Problem-Solving:

Use your critical thinking skills to find innovative solutions.

Documentation:

Keep accurate records and provide clear reports.

Team Spirit:

Help create a positive, collaborative work environment.

What You'll Need:

Good knowledge of Windows desktop operating systems (7/8/10/11) is essential for troubleshooting. Familiarity with server operating systems (like Server 2022/2019) and technologies like DHCP/DNS is a plus. Experience with Microsoft 365 is highly desirable. Strong communication and time management skills to work well with others. The ability to stay calm and think clearly under pressure. A passion for learning and growing your IT skills. Great customer service skills to enhance the client experience. Flexibility to adapt to new tech and varied client needs.

Experience & Qualifications:

Ideally, you'll have over 1 year of experience in a similar role. Relevant Microsoft certifications would be a bonus.

Security Checks:

We'll need you to complete some background checks (DBS & BPSS) once we make you an offer.

What's in it for You?

Ongoing Training:

Access to in-house and online training (Microsoft, Sophos, Watchguard) to boost your skills.

Health Benefits:

Comprehensive health care scheme to keep you feeling great.

Private Medical Insurance:

Coverage after your first year for added peace of mind.

Extra Time Off:

Get an additional day of annual leave for each year you're with us.

Free Drinks & Snacks:

Enjoy soft drinks, tea, coffee, and breakfast items to kickstart your day.

Important Note:

This role requires you to be in the office every day. Remote work isn't an option, so you'll need to be able to commute.

How to Apply:

Ready to join us? Send your CV and a cover letter our way! We can't wait to meet you!

Notice to Recruiters and Staffing Agencies:

To protect the interests of all parties, Lanesystems will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Lanesystems. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Lanesystems property. Lanesystems is not responsible for any charges or fees related to unsolicited resumes.

Disclaimer:

Due to the high volume of applications, we may not be able to contact all applicants. If you have not been contacted within two weeks of your application, please assume that you have not been successful on this occasion. We appreciate your interest in the role and thank you for applying.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Discounted or free food Free parking Health & wellbeing programme On-site parking Private medical insurance
Experience:

IT Helpdesk: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person