Job Description

:Join Our Team at Sysco xe2x80x93 Exciting Opportunities AwaitAt Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day.xc2xb7 We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond.xc2xb7 We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day.xc2xb7 We deliver new thinking, technology and talent to our industry.xc2xb7 We deliver support and commitment to our communities, making a lasting impact.Be Part of Something Big xe2x80x93 Syscoxe2x80x99s New Chapter in Northern IrelandWe are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art xe2x80x9cSysco Belfastxe2x80x9d facility at Nutts Corner, Co. Antrim.This is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey.New team members will initially be based at our Lisburn Depot on Hillhall Road, before relocating to our cutting-edge Belfast facility later this year.Join Us and Grow Your CareerWe are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland.Whether you are an experienced professional or looking for your next challenge, now is the perfect time to join us.Be part of something bigger. Be part of Sysco.Apply todaySysco is an equal opportunity employer.Sysco Technology Ireland is a technology-focused team within Sysco International, dedicated to reimagining foodservice through innovation, by using customer and market intelligence, data-driven insights and agile technology development, we are able to rethink the entire foodservice ecosystem.The Ireland Technology team is a group of 40+ specialists (engineers, architects, consultants, analysts, project managers and developers) and collaborate with the wider Global Sysco Technology team which consists of over 1,600 technologists. We believe that our success is primarily due to the support and development of our people, as well as the modern technologies we use. Being a part of Sysco means we retain an international focus that offers our employees great opportunities to learn, develop and pursue the career they have always wanted.Now, wexe2x80x99re looking for a Service Desk Technician to join our team. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco xe2x80x93 xe2x80x9cKeeping the customer at the heart of everything we doxe2x80x9d.Summary:The main responsibility of this role is to support the Sysco Technology Ireland team and provide technical support to all internal and external users in an appropriate and professional manner.As a Service Desk Technician, you should have a technical background combined with customer service experience. A problem-solving attitude with an ability to troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.Responsibilities:

• Interacting with end-users face to face, over the phone or by e-mail to assist in troubleshooting technical issues.
• Record, update and document incidents and requests in the Service Desk ticketing system.
• Share and contribute to creating and updating a support knowledge base.
• Adhere to standard procedures for escalation of unresolved issues with the appropriate internal and external teams.
• Install, configure and troubleshoot all supported computer operating systems, software and peripheral devices (printers, scanners, thin clients, mobile phones etc.).
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Supporting the roll-out of new applications.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Diagnose and troubleshoot technical issues, including account setup and configuration.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Document technical knowledge for our Knowledge base.

Requirements:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• This position requires excellent verbal and written communication, along with professional customer relationship skills and the ability to interact with stakeholders at all levels across the business.
• Experience with remote desktop applications and help desk software.
• Experience in working under Service Level Agreements (SLAs).
• Ability to give instructions to a non-technical audience.
• Ability to be flexible to work after hours as required and be on an on-call schedule
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Ability to quickly establish good working relationships with users and team members.
• BSc degree in Computer Science, Information Technology or relevant field is preferable.
• ITIL Certification is desirable.

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.Sysco is an equal opportunity employer.#IND1#nijobs

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