Job Description

Chris Lewis is the independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the best technology solutions available, working for prestigious clients like the University of Oxford, Royal Palaces and County Councils.



We are looking for a high-quality, all-round Engineer Supervisor to join our team to spearhead quality and compliance in our service & maintenance division. You will be working closely with our Head of Engineering to provide the highest quality and efficient service to our extensive contract customer base.



The role would suit someone who has years of servicing experience who is looking to feel part of a growing team and really lead by example. We imagine the role would be field based with one day in the office, but this may change depending of the needs of the team and the business.

A little about you

You will have a minimum 5 years' experience in the Electronic Fire and/or Security industry and a proven background in high end Fire Alarms, Intruder Alarms, CCTV, PAVA, Access Control or Door Entry Systems.



Reporting to the Head of Engineering, this role would suit a highly organised individual with strong leadership skills, the ability to supervise a team of engineers, ensure systems are compliant with regulations, provide technical support, and act as point of escalation to incidents. The successful candidate will assess team skills and training needs, reporting weekly to ensure ongoing requirements are met.

What are we expecting from you?

Supervision

- Leading a team of fire and security engineers, overseeing day-to-day operations, monitoring performance, and providing guidance and support.

System Installation and Maintenance

- champion compliant processes across our service team by promoting standards and developing processes in accordance with NSI standards. Deliver regular Toolbox Talks in ensuring they meet required standards and present further improvement proposals to the Head of Engineering. The successful candidate will be expected to carry out more complex maintenance visits where appropriate.

Technical Support -

Working with the technical team to root cause common and present improvement proposals to the Head of Engineering. Escalate complex problems as appropriate.
Incident Response - Responding to alarms, incidents, and security breaches, coordinating appropriate responses, and reporting incidents, ensuring that our SLA's are met.

Compliance and Quality -

Ensuring systems are compliant with relevant regulations and standards, conducting quality control checks, and maintaining accurate records. Be part of large site handover from projects to ensure we produce detailed and compliant install documentation for a smooth servicing and fault finding in the future. A bare minimum would be system size, make and model and assets detailed.

Client Liaison -

champion interactions with clients to provide updates, address concerns, and ensure customer satisfaction.
Health and Safety - Maintaining a safe working environment, adhering to health and safety regulations, and promoting a safety-conscious culture in conjunction with the Head of Engineering and HR.
Training and Development - ongoing support on the training and development of team members, ensuring they have the necessary skills and knowledge.

KPIs

First time fix rate

over 90% for service department

Engineer engagement and daily support.

Regular check-ins to ensure engineers are well-supported, informed and set to succeed

Escalation resolution effectiveness.

Handling customer escalations, resolving and root causing repeat issues is critical to maintaining customer satisfaction and operation efficiency



Support maintenance team to produce

10 engineer

compliance or upgrade recommendations per week

Why Work for Chris Lewis?

Annual leave increasing with service, plus bank holiday Birthday off after one years' service Modern and top spec company van, Top of the Range Smart Phone, Laptop and Uniform Staff discount scheme and salary sacrifice options Auto Enrolment Pension with contribution Regular Engineer Forums and Training Days Easy to use and trackable expense application on your phone Parking accounts in your phone so no need to expense parking Regular review meetings and continued training * Potential to earn overtime and commission