Job Description

The Opportunity:

Service & Hire Administration Assistant

Contract: Permanent

Location: Maidenhead

Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility, we are proud to have developed an outstanding reputation for customer service.

The Impact you will have:

Assist with enquiries and telephone calls as required, including receiving and recording incoming customer service calls. Plan and distribute service repairs to Forkway Engineers or to Sub-contractors as required. Assist with Hire and Transport requests, ensuring that all equipment movements are logged with charges & costs correctly accounted for and invoiced. Record Engineer's time sheets. Process all job sheets and apply the appropriate charges for all chargeable & non-chargeable work. Prepare estimates and arrange follow up work with Forkway Engineers / Customers. Manage the Forklift Thorough Examination records, arranging inspections as and when required under the prevailing legislation. Manage all driver training requirements for the depot (enquiries, arrangements, administration & payments) Compile customer Key Performance Indicator reports as agreed and defined by the customer. Ensure all service department paperwork and jobs are ready for invoicing. Ensure all records are filed/scanned and maintained in an orderly and timely manner. Assist in all other areas of the service administration operations as required to provide full support to the service team. Comply with all Company Regulations.

What will help you to excel in this role:

Proficient in MS Office particularly Word and Excel Excellent customer service skills Attention to detail Flexible, with a can-do attitude Ability to work within timescales and to meet deadlines.

What's next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch.


Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.


If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.