Job Description

Do you like cars?

Do you like customer interaction?

Do you like being a key team player?

A great opportunity to join our Crawley Audi team as a:

SERVICE HOST

JOB PURPOSE

Department/Business/Location:

Crawley Audi Service

Reports to:

Aftersales Manager

KEY RESPONSIBILITIES

Following Service check in and handover process for all visiting customers. Connected Car check each customer & follow manufacturer guidelines. Providing face to face contact for all visiting Service customers. Ensuring the customer interactions meets the brands expectations. Ensuring all waiting customers are attended to; Ensuring all waiting facilities are kept clean and tidy. To support other functions as directed by ASM
ACCOUNTABILITIES

CHECK IN - Retrieve Job Card - confirm work required. Payment method. Mobile & Email Contact details. Time required. Update Job card. Signpost the customer journey ( VHC process - updates from control team - electronic completion pack with payment link ). Connected Car - Check & Connect each customer Obtain customer signature Check in on DMS Pass through to Control team Liaise with concierge to handover loan car where applicable Walk waiting customers to lounge and organise refreshment Ensure Job card is identified as waiting for control team where applicable. NON-BOOKED WALK INS / ENQUIRIES
e Full qualification of enquiry

Future bookings - complete on DMS Same day Request to be passed to Control supervisor to process job. Complaint - see to waiting area and notify supervisor Parts / Sales Enquiries - direct to parts / sales department CHECK OUT Confirm customer and vehicle details Check DMS for Invoice or release note Call vehicle from concierge Confirm / take payment with customer If applicable walk customer to loan vehicle and check condition / mileage and fuel. Sign in vehicle - any issues around condition of loan vehicle to be passed by supervisor. Walk customer to their vehicle and thank them for their business. Discuss CSI Survey ensuring all key questions have been delivered to customers satisfaction. Manage outstanding collections by contacting customers and arranging collection. To be presentable to brand standards; adhering to the company dress code at all times. Handle all internal and external customers and suppliers w.ith courtesy and ensure the Brand experience is always delivered.
Skills & Requirements

Demonstrable experience in a customer service environment Experience in working as a team Computer Literate

Hours: Mon - Fri 8qm - 6pm. Sat 1/4 8am - 12.30pm

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

Job Types: Full-time, Permanent

Pay: 28,500.00-32,000.00 per year

Benefits:

Company pension On-site parking Referral programme
Experience:

Service Advisor: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Crawley Audi