Job Description

Service & Impact Lead (Customer Experience & Community Support)

12.75 per hour + commission | 20 hours per week

Evenings & Saturday mornings (rota-based)

Do you love people, thrive in a busy environment, and care deeply about making a difference?

We're looking for a warm, organised, people-focused

Service & Impact Lead

to join our team. This is a trusted, front-facing role at the heart of our Martial Arts Academy in Halfway, Sheffield S20 3FS -- supporting students, families, and new enquiries while helping create a positive, supportive, and welcoming environment every day.

This role is perfect for someone who enjoys talking to people, staying organised, solving problems, and being part of a close-knit, values-led team.

What You'll Be Doing

Welcoming students and families with confidence, warmth, and professionalism Answering calls and making friendly follow-up calls to new enquiries and existing families Supporting new students from enquiry through to enrolment Keeping student records, notes, and tuition details accurate and up to date Liaising with Teachers to support students who may need extra encouragement Helping with events, testing admin, certificates, and day-to-day organisation Maintaining a high standard across the academy -- keeping things running smoothly behind the scenes Checking in with students who've been absent and offering a positive nudge back
No two days are the same -- and that's part of what makes this role so rewarding.
Role Profile - Service & Impact...

Who We're Looking For

You don't need a martial arts background -- but you do need people skills.

You'll be a great fit if you:

Are confident speaking to parents, children, and adults Communicate clearly, kindly, and professionally (in person and on the phone) Are organised, reliable, and comfortable using digital systems Can take ownership, follow through, and work independently Understand the importance of confidentiality and professional boundaries Bring positive energy and genuinely care about helping others
Experience in customer service, reception, admin, or a people-facing role is ideal.

Hours & Pay

12.75 per hour + commission

20 hours per week

Evenings and Saturday mornings on a rota basis

Benefits

Monthly commission (subject to change) Your own martial arts training included Immediate family training at our team tuition rate Workshops included and ongoing professional development A supportive, values-driven workplace where people genuinely matter

Our Values

Positive Environment

- people feel safe, welcome, and supported

Supportive Community

- everyone belongs

Life-Changing Impact

- we measure success by the difference we make

Become Better

- we take ownership and keep growing
If you love people, enjoy being part of something meaningful, and want a role where your work genuinely matters -- we'd love to hear from you.

Apply today by sending your CV & Cover Letter to keely@excel-in-life.com with the subject '

Service & Impact Lead

'

Job Type: Part-time

Pay: 12.75 per hour

Expected hours: 20 per week

Benefits:

Employee discount Flexitime Free fitness classes Free parking Work from home
Work Location: In person