Job Description

Description

Are you ready to play a pivotal role in shaping how new technology delivers value across our business? Join Benchmark and help us seamlessly integrate world-class IT services into our Production environment.

As a Service Integration Analyst, you'll be at the heart of our Service Integration function. Reporting to the Group Head of Service Operations, you'll partner closely with project managers, technical teams, and business stakeholders across our Value Streams. Your mission: to ensure every new or updated service meets operational needs and transitions smoothly into Business As Usual (BAU).



If you're an organised, proactive team player eager to grow your skills in IT Service Management, and you love working in a collaborative environment, this is the perfect opportunity for you.

What you'll do

Support Service Design and Transition activities for new and changed services, working with various stakeholders across a complex, multi-function environment Assist in the execution of Service Integration tasks, helping ensure smooth handover of services into Business As Usual (BAU) operations Facilitate and participate in workshops and meetings to contribute to creating end-to-end Service Support Models Support the timely completion of regular reporting activities, including status updates and documentation of Service Integration activity progress Contribute to the design, testing, and implementation of service models and processes, under the direction of senior colleagues Collaborate with colleagues to document and agree Service Support Models, RACIs, through-life information Support the collation and delivery of Service Integration management information and reporting packs Assist in quality review and assurance processes for Service Designs, providing feedback as appropriate Collaborate during HyperCare periods as services move into production, ensuring requirements for successful transition to BAU are met Work with subject matter experts to ensure new or changed services align with operational ways of working Demonstrate a willingness to learn about organisational changes and contribute to change enablement activities.

The knowledge, experience and qualifications you need

An understanding of ITIL principles (V3 or 4) and the IT Service Management lifecycle A deep understanding of Service Design & Transition processes, including change evaluation/management, service level management and service transition management Awareness of service level agreements (SLAs) and the importance of meeting service commitments Proficient communication skills, with the ability to work alongside and between technical and non-technical stakeholders Experienced and competent in the use of ServiceNow, Jira and Confluence. Good organisation and time management skills, with an ability to manage assigned tasks and support team objectives.

The base

You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different.



We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham's main line train station.



We value a work-life balance and believe that our location fosters a supportive community for all team members.

About Benchmark Capital

Benchmark is one of the UK's leading financial planning businesses, aiming to help our clients realise aspirations and achieve peace of mind. We do this through our unique business model which provides supports to over 1000 financial planners through our technology led platform across our employed, self-employed and independent segments. The solutions are award-winning, enabled by proprietary technology covering regulatory, platform and investment services, all of which are designed to support advisers at every step of their journey - from starting their career, improving how they run productively and effectively, to accelerating its growth and ultimately thinking about succession planning.



We operate offices across the UK, and have rapid expansion plans, and are highly acquisitive having made over 50 acquisitions over the last few years. We also provide integrated solutions incorporating our own investment, pension, platform, technology and compliance services.



As a financial planning business, we help people realise their aspirations and achieve peace of mind, and therefore ensuring good client outcomes is central to decision making. Our regulatory requirement to achieve positive consumer outcomes and to treat client fairly are embedded within our organisation, and we take responsibility for embracing and promoting our duty of care to all clients, including those who may be more vulnerable than others.



As part of the

Schroders Plc Group

, and the Schroders Wealth Division, Benchmark sits within the UK largest listed asset manager with over 750bn of assets. Benchmark has the benefit of having a focussed business model with clear accountability with the benefits of being part of one of the UK's largest financial services businesses.

We're looking for the best, whoever they are

We know that diverse perspectives and an inclusive culture where all can succeed lead to better decisions and stronger outcomes for the company its clients and its employees. That's why inclusion and diversity are strategic priorities for us. We're proud to be an equal opportunities employer. You're welcome at Benchmark regardless of your age, disability, gender identity or expression, religious beliefs, sexual orientation, or socio-economic background. We're building a workplace where everyone feels respected, valued, and empowered to thrive.