Service Lead

Leeds, ENG, GB, United Kingdom

Job Description

Collaboration Services



We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures - a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.



Have excellent knowledge of Microsoft 365, re-seller stakeholder/relationship skills and be able to communicate benefits of the licenced service to end organisations

Be responsible for the negotiation and implementation of complex licenced IT solutions and services, ensuring alignment to NHS.net Connect needs and health and social care strategies

Take a leading role in the identification and management of the licencing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down

Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi-layered environment, ensuring all team members have the tools and training required to perform effectively

Take the lead on transition management, ensuring that business as usual is maintained and changes are effectively integrated into health and social care organisations

Develop, adjust and maintain a clear/robust service delivery strategy to facilitate local business change and obtain assurance for the sponsoring group that the delivery of new licence capability is compatible with the realisation of benefits

Provide reports and deliver presentations to stakeholders including own team, wider NHS.net Connect team, Governance Boards, Steering Groups and local and national consuming organisation



Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.



Our staff bring expertise across hundreds of specialisms -- including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial -- enabling us to design and deliver high-quality NHS services.



We lead the NHS in England by:



Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities

Making the NHS a great place to work, where our people can make a difference and achieve their potential

Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care

Optimising the use of digital technology, research, and innovation

Delivering value for money



Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.



If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.



You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached and other supporting documents.



Please note that this is a fixed term contract as this is a short-term vacancy.



Secondments



Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

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Job Detail

  • Job Id
    JD4201156
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Leeds, ENG, GB, United Kingdom
  • Education
    Not mentioned