Job Description

Service Line Specialist - ServiceNow (UK)

The Opportunity:

We are looking for a Service Line Specialist - ServiceNow to join the Cognizant CIS Practice!

Job Summary

The Service Line Specialist will play a crucial role in managing and optimizing our ServiceNow platform ensuring seamless integration and functionality across various departments. With a focus on enhancing user experience and operational efficiency this role requires a deep understanding of ServiceNow capabilities and the ability to implement solutions that align with business objectives. The candidate will work in a hybrid model primarily during day shifts and will not require travel.

Responsibilities

Oversee the implementation and management of the ServiceNow platform to ensure optimal performance and user satisfaction. Collaborate with cross-functional teams to identify and address system requirements and enhancements. Provide expert guidance on ServiceNow best practices and industry standards to drive continuous improvement. Develop and maintain comprehensive documentation for system configurations processes and procedures. Ensure seamless integration of ServiceNow with other enterprise systems to enhance data flow and accessibility. Monitor system performance and conduct regular audits to identify and resolve potential issues proactively. Lead training sessions and workshops to empower users with the knowledge and skills to utilize ServiceNow effectively. Analyze business processes and recommend ServiceNow solutions that align with organizational goals. Coordinate with stakeholders to gather feedback and implement necessary changes to improve system functionality. Manage system upgrades and patches to ensure the platform remains up-to-date and secure. Provide technical support and troubleshooting assistance to resolve user issues promptly. Collaborate with vendors and external partners to leverage additional resources and expertise when needed.
Drive innovation by exploring new ServiceNow features and capabilities to enhance service delivery.

Qualifications

Possess extensive experience in ServiceNow platform management and implementation. Demonstrate strong analytical and problem-solving skills to address complex system challenges. Exhibit excellent communication and collaboration abilities to work effectively with diverse teams. Have a proven track record of successfully leading projects and initiatives within a ServiceNow environment. Show proficiency in developing and maintaining system documentation and user guides.
Display a commitment to continuous learning and staying updated with the latest ServiceNow developments.

Certifications Required

Certified ServiceNow System Administrator ITIL Foundation Certification