Job Description

Service

& Maintenance Engineer

Eaton Syalon are supporting a well established engineering business in their search for a

Service

& Maintenance Engineer

to join their team based in Marston, Grantham.

The role is in a great location for candidates based in Grantham, Lincoln, Newark or the surrounding areas.

This role requires a strong understanding of complex mechanical and control systems, as you'll be supporting technical queries and delivering effective, solution-led responses.

This is a fantastic opportunity for a technically minded professional with experience in mechanical diagnostics, repair coordination or service delivery - someone who thrives in a fast-paced, customer-focused environment and takes pride in providing high-quality engineering support. The role will be partially based on the road!

Collaborate with internal departments including Commercial Operations, Sales, Field Services and Operations to deliver seamless service. Manage incoming service orders, ensuring accuracy, proper documentation, and clear order transfer to internal planning teams. Communicate daily with customers regarding repair status, turnaround schedules, and service quality. Coordinate field inspections, customer site visits, and support training on maintenance practices as needed. Produce detailed as-found condition reports and assist in warranty clarification and resolution processes. Support turnaround projects with data gathering, technical input, and quote preparation. Ensure all activity complies with company policies, health & safety standards, and customer service KPIs. Act as the technical lead for repair and service enquiries, advising customers on diagnostics, performance and options for remedial work.

What We're Looking For

Previous experience preparing service quotations and handling customer enquiries in an engineering environment. Excellent communication skills - both verbal and written - and a confident, professional manner. Proficiency in Microsoft Office, with working knowledge of ERP systems A proactive and organised mindset, with high attention to detail and a focus on delivering quality. A technical qualification or proven hands-on experience in a service, maintenance, or engineering coordination role within a technical or industrial environment. Strong technical understanding of electro-mechanical systems, including automated components and industrial control equipment.

Why Apply?

Work within a collaborative, solutions-focused team Enjoy a varied role with technical depth and customer interaction Genuine development opportunities toward project coordination or technical sales
Salary: Full details discussed upon application, attractive package available.

If you feel you have the relevant technical experience, please apply now!

Job Types: Full-time, Permanent

Additional pay:

Bonus scheme
Benefits:

Additional leave Canteen Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Private medical insurance Store discount Work from home
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person