Job Description

Date live:

05/06/2025

Business Area:

Wholesale Onboarding and Group FCO

Area of Expertise:

Data & Analytics

Contract:

Permanent

Reference Code:

JR-0000036063

A career in Data & Analytics at Barclays is a hub for top talent, from beginners to experts, fostering innovation and excellence. You'll drive business strategy, leverage data potential, and enhance the experience of millions of customers in today's data-driven world.

See your commute



Join us as a Service Management Senior Analyst, where you will shape the future of Banking at Barclays by supporting the bank's decision-making processes. You will be providing timely, accurate and insightful through designing, developing and maintaining management reports and dashboards that effectively communicate Key Performance Indicators (KPIs) and trends across various business units.



To be successful as a Service Management Senior Analyst, you should have:



Ability to manage Stakeholders, engaging and influencing to align towards shared objectives.



Strong analytical skills to gather, interpret and present data insights.



Exposure to Change Management, demonstrable ability to plan, prioritise and implement organisational changes while managing expectations.

Some other highly valued skills may include:

Ability to follow processes in a transparent way, while also demonstrating innovation and offering fresh perspectives.



Collaborative thinking is valued in this role, in order to foster open dialogue and involve diverse perspectives.



You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.



This role is based in Glasgow.



Purpose of the role



To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units.



Accountabilities



Design and development of comprehensive reports and dashboards using various data visualization tools and techniques.

Design, development and implementation of automated report generation processes for improved efficiency and timeliness.

Identification and analysis of business requirements to define report content and format.

Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks.

Development of robust processes & controls for collating input data & seeking signoffs as required.

Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting.



Assistant Vice President Expectations



To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.

Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.

OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.

Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.

Take ownership for managing risk and strengthening controls in relation to the work done.

Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.

Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.

Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

Influence or convince stakeholders to achieve outcomes.



All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.



(Opens in new tab or window)



(Opens in new tab or window)



(Opens in new tab or window)

Reasonable adjustment

Our purpose

Equal opportunities

Right to work statement

This is Barclays Glasgow



Barclays Glasgow is the engine of the Corporate and Investment Bank, and Shared Technology, delivering vital services to clients across the world. With c.5,500 talented people in a whole range of roles, the work we do touches millions of lives every day.



Designed for diversity

At the heart of the community

Focus on health and wellbeing

Connect with your colleagues

Play/Pause

Be you. Be valued. Belong.



We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.



You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.



Learn more

Application Process

Your application



We'll ask for information about you, your CV and cover letter.



1

Your assessment



Covering your behaviours and ability at work.



2

Your interview



Exploring your past experiences and skills.



3

Next step



We'll request additional information so that you can complete our screening process



4



Working flexibly



We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.



Hybrid working



We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, 'anchor', days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.



Barclays is built on an international scale.



Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.

And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we'll encourage you to embrace mobility, exploring every part of our operations as you build your career.