Job Description

We are pleased to invite applications for the following opportunity:

Service Manager and Recovery Coach - West Sussex

Hours: 37.5 hours per week (Thursday, Friday and Weekend mandatory)

Salary: 33,845 p.a.

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Service Manager to run a weekend service(s) and a Women's Wellbeing Programme based in West Sussex (Worthing, Chichester and Crawley)

We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.

Closing date: 22nd of August 2025

The job description and person specification can be found below. To apply for this position please e-mail jessicasoares@buildonbelief.org.uk with your CV and tailored Cover Letter.

JOB DESCRIPTION: SERVICE MANAGER AND RECOVERY COACH

TITLE:

Service Manager and Recovery Coach

SALARY:

33,845 p.a.

HOURS:

37.5 hours per week (Thursday, Friday and Weekend mandatory)

BASED AT:

West Sussex

REPORTS TO:

Head of Services

JOB PURPOSE:

To manage and develop the Build on Belief Services on behalf of the organisation within the agreed business plan.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

Running a Service(s)

You will share responsibility for ensuring the effective delivery of the service(s) in alignment with Build on Belief's mission to provide a welcoming and inclusive space where service users and volunteers can access ongoing peer support through a range of meaningful activities. This role will require a full commitment to upholding Build on Belief's core values, adherence to its policies and procedures, and consistent application of its Standards of Practice and Operational Guidelines.

Co-running the Women's Wellbeing Programme

Build on Belief's WWP (Women's Wellbeing Programme) addresses the specific needs of female service users falling into the Temporary Accommodation model; not restricted to, and addresses the vicious cycle and link between substance use disorder, homelessness, employment loss and mental / physical health.

This new initiative provides a safe, supportive, and empowering environment for women seeking peer support - empowering the individual to rebuild their life through life-skills development, community, and peer support - creating a maintainable and transformative change for women, whilst offering a holistic recovery model that promotes long-term stability and working towards the freedom of independence.

As a co-facilitator of this programme, you will play a key role in co-leading weekly workshops and advocating this innovative initiative across the West Sussex region.
Your responsibilities will include supporting the planning and delivery of engaging sessions, encouraging participant involvement, and contributing to the overall success and growth of the WWP within the local community

.

Recovery Coach

As a-facilitator of the Recovery Coach programme, you will provide person-centred support to individuals on their journey to recovery from substance user disorder and other life-controlling issues, by using lived experience, motivational techniques, and strength-based approaches to empower individuals, helping them set goals, build resilience, and reconnecting with the wider community.

1. Staff Management

This role will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG.

They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers.

This role will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG.

The Service Manager and Recovery Coach will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency.

2. Finance

This role is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG.

The Service Manager and Recovery Coach will be accountable for all petty cash activities in the service centre ensuring the following:

All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG. For the reporting of all financial matters to the Head of Finance and Central Operations within the timelines set down in the SOPOG. For accurate and immediate reporting of any financial irregularities to the Head of Finance and Central Operations within 24 hours of them coming to notice.

3. Training

While the in-house training programme will still be delivered centrally, or on-line the Service Manager and Recovery Coach is accountable for ensuring that they, and/or their Service Support Workers deliver the following workshops to their volunteer teams three times per calendar year:

Boundaries and Confidentiality Safeguarding Communication Skills Dealing with Difficult Behaviour Diversity & Discrimination

4. BoB Policies and Procedures

As per their contract of employment, Service Manager and Recovery Coaches are responsible for abiding by all Build on Belief Policies and Procedures and to make sure Service Support Workers and Volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines.

In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below. This role is accountable for ensuring the guidelines below are adhered to without exception.

5. Incident Reporting

The Service Manager and Recovery Coach will be responsible for ensuring Incident Reporting is done within both the guidelines and timelines set out in the SOPOG.

All incidents, including those that may be considered minor, persistent, and abusive language being and example, will be reported in

writing within 24 hours

of their occurrence.

Incidents that take place on-line or through other digital activity will also be reported in

writing within 24 hours

.

Incidents will be recorded on the Build on Belief incident report form and sent to the Head of Services. They will be password protected.

It is expected that the Head of Services will be notified by telephone of serious incidents on the day of their occurrence. When the Head of Services is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Chief Executive.

Where applicable, incidents will be uploaded onto Datix or other data software

within 24 hours

of their occurrence.

Any incident that results in an individual being excluded from a service, for however short a period, will be considered an incident and must be reported in

writing within 24 hours

of its occurrence. It should be noted, there are

no exceptions

to the above.

6. Relationship Management

This role will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Head of Services.

7. General

To promote and represent BoB to service users and service professionals in the area and further afield, ensuring access to any service user who might benefit from the project.

To ensure the services provided are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines.

To ensure the services meet the needs of the service user community in the Borough, and to carry out development work to the service when necessary.

To ensure the Service Support Workers, Team Leaders, Facilitators and Volunteer work within the Policies and Procedures applicable to them and the SOPOG, and receive supervision as detailed in those policies.

To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies.

To work with the Line Manager regarding the development of the weekend service and the management of volunteers.

To record statistical data relating to service users attending the Social Club and submit monthly reports to the Head of Services. To provide end of year statistical reports and analysis of said data, working with the Central Operational Team.

To promote BoB services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services.

To work with other members of staff to ensure the service is run in line with the Standards of Practice and Operational Guidelines for the charity.

To attend Build on Belief Management Committee Meeting in the role of Service Manager and Recovery Coach, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership.

To prepare for and attend monthly supervision session with the Head of Services.

To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation.

NOTE WELL:

This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.

PERSON SPECIFICATION CRITERIA

Required Experience

Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.

Knowledge and Skills

Proven people management skills (i.e.: motivate, engage, supervise a team of local managers to improve the service delivery.)

Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital.

Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.

Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.

Good computer skills in the use of Word, Excel and Power-point.

Personal qualities:

The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.

Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.

Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.

Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)

Build on Belief, 2025

Job Type: Full-time

Pay: 33,845.00 per year

Benefits:

Company events Company pension Free or subsidised travel Sick pay
Application question(s):

Do you have any experience within the drug and alcohol sector?
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 22/08/2025
Reference ID: Service Manager and Recovery Coach - West Sussex