Job Description

About Us

We're a small but highly regarded performance and restoration garage with a passion for Japanese performance cars and precision engineering. Our team of 10 skilled professionals work on everything from modern turbocharged icons to full nut-and-bolt restorations of classic JDM legends. We take pride in delivering exceptional craftsmanship, technical expertise, and customer care -- treating every vehicle as someone's pride and joy.

Role Overview

As Service Manager, you'll be the operational heartbeat of our workshop -- overseeing day-to-day service activities, coordinating workflow, ensuring quality standards, and providing first-class customer service. You'll bridge the gap between our workshop technicians and our customers, ensuring every job runs smoothly from booking to handover.

This is a hands-on management role in a busy, passionate environment -- ideal for someone who thrives on automotive excellence, enjoys working with people, and has a love of performance cars.

Key Responsibilities

Customer Service & Sales Act as the first point of contact for all customers. Manage enquiries, quotes, and bookings -- ensuring clear, professional communication. Provide expert advice on performance upgrades, servicing, and restoration work. Build long-term relationships with clients. Workshop Coordination Schedule and allocate work for technicians, balancing workload and deadlines. Liaise closely with the workshop team to ensure efficiency, quality, and safety. Track job progress and keep customers informed throughout. Conduct final quality checks and coordinate vehicle handovers. Operations & Administration Maintain service records, parts orders, and job sheets accurately. Assist with stock control and supplier coordination for parts and consumables. Manage invoicing, payments, and warranty claims as required. Monitor KPIs such as productivity, turnaround time, and customer satisfaction. Leadership & Team Support Motivate and support a small, close-knit team of technicians. Help foster a positive, high-performance culture built on trust and pride in our work. Identify areas for improvement in workflow, customer experience, and efficiency.

Skills & Experience

Proven experience in a Service Manager, Workshop Controller, or Senior Service Advisor role (ideally in a performance or specialist environment). Knowledge of performance vehicles and tuning culture. Excellent communication and interpersonal skills -- professional, friendly, and confident. Strong organisational skills with attention to detail. Comfortable using garage management software. A passion for cars -- is essential. Full UK driving licence required.

What We Offer

Competitive salary (dependent on experience). Performance-related bonuses. Opportunity to work with some of the most exciting and rare performance cars. A tight-knit, passionate team environment where your input is valued. Ongoing training and development opportunities.

How to Apply

If you're a passionate automotive professional who thrives in a fast-paced, high-quality workshop -- and you love performance cars as much as we do -- we'd love to hear from you.

Please send your CV and a short cover letter to [your email/contact info], telling us a bit about your experience and favourite JDM car.

Job Types: Full-time, Permanent

Pay: 35,000.00-50,000.00 per year

Work Location: In person