Job Description

KCC Group are a market leader in the provision of supply, installation and of the following products. Glazed Screens & Doors, Fire Resistant Glazing Systems, Facades & Window Systems, Steel Security Doors, Door Hardware, Automatic Doors, Movable Walls.

Role Purpose

Manage the Service Department to deliver high-quality aftersales, maintenance and corrective services. Ensure compliance, customer satisfaction, profitability, and continuous improvement.

Key Responsibilities

Lead, mentor and manage service teams (technicians & coordinators). Plan and oversee scheduling, dispatch and SLA compliance. Handle escalations and key customer relationships. Drive service growth, contracts and efficiency improvements. Manage budgets, KPIs, compliance and reporting.

Person Profile

3+ years in service/maintenance operations, ideally in doors, access control, or building systems. Strong people management and leadership skills. Commercially aware with focus on KPIs and service excellence. Technical knowledge of door and access systems advantageous. Adaptable, customer-focused, results-driven.

KPIs

SLA response & first-time fix rate Technician utilization Customer satisfaction Contract renewals Cost control

Working Conditions

Office-based with occasional travel and site visits. Occasional out-of-hours support required.

This job description is intended to outline the main responsibilities and requirements of the role. It is neither exhaustive nor exclusive and may be reviewed in the future in line with operational needs and staffing levels

Job Type: Full-time

Pay: 40,000.00-45,000.00 per month

Application question(s):

Technical Knowledge of Door and Access Systems
Experience:

Service / Maintenance operation: 3 years (required)
Work Location: In person