Job Description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Service Manager

Location: London (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: competitive salary package plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:

9.00 am - 5.30 pm Monday - Friday

Interview Process:

2-stage process

Why SCC?

An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

Acting as the focal contact for SCC and the Service Operations Manager you will be responsible for all IMACs delivered to the customer. You will be accountable for the delivery, coordination and line management of the teams delivering the works and will be responsible for the quote, billing and reporting and Continual Service Improvement of the IMAC process.

Key Responsibilities:

Lead and mentor SCC IMAC delivery managers and engineers, managing performance plans and training needs. Oversee IMAC operations including quotations, invoicing, reporting, resource allocation, and supplier coordination Act as the main escalation point for IMAC issues, ensuring SLA compliance and timely resolution. Manage customer relationships, attend stakeholder meetings, and produce service reports. Drive process standardisation, service improvements, and documentation across IMAC delivery. Maintain billing trackers, lead monthly invoice reviews, and ensure accurate financial reporting

Skills&Experience:

Proven line management experience with a track record of developing teams. Strong ability to deliver against SLAs while improving efficiency and cost models. Experience managing P&L, invoicing, and contract processes. Excellent customer service and stakeholder management skills. Recruitment experience and ability to mentor staff. Full UK driving licence and flexibility to travel.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC -

https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC -

https://www.scc.com/sustainability-at-scc/

Life at SCC

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https://www.linkedin.com/company/scc/life