Job Description

Job Title:

Service Manager

Reports to:

Registered Manager

Salary Range:

30,000 - 32,000 dependent on experience

Contract Type

: Permanent

Hours:

40 hours per week Monday- Friday 9am-5pm. With the requirement to work on call (Out of Hours), on rotation.

Location:

Solihull

Sandant Care provide personal care and support within two specific service areas, in the Solihull area. Weprovide care and support for individuals in their own homes and providing supported living plus support in the community. Along with personal care, we provide housing related support services - working alongside the person to manage their home, including guidance and support paying bills, securing the home, and managing the tenancy.

We strive to deliver the highest quality care standards, and outstanding service. We provide care packages for vulnerable people living within the community, supporting those with learning disabilities, autism, mental health and older people.

We have a cooperative culture, and strong relationships exist between all our staff. Every member of our team contributes to Sandant Care's success through the knowledge and experience and commitment they bring to their role.

The Role

The role of the Service Manager is primarily to lead and manage an experienced team of Support Workers, ensuring the support service is delivered to the highest standard.

Developing and nurturing the ongoing relationships within the service, as well as working closely with Sandant Care's Registered Manager.

Main Function of the Job

To positively support and work closely with the Registered Manager to ensure the support service is functioning efficiently and smoothly on a daily basis.

To direct and manage a team of Support Workers within your Service area

Undertake training and development from time-to-time to maintain update to date knowledge as required

To deputise for the function of the Registered Manager during their absence

To manage the support services in accordance with standards agreed with the Registered Manager,Registered Provider, legislative requirements and other relevant regulations, and in line with accepted best practice.

Role and Responsibilities:

Leadership and management of the staff team to ensure a high-quality service is maintained

Work to establish effective employer-employee relationships

Work with the Support Workers to ensure that all necessary management information iscompleted accurately and delivered on time to the Registered Manager

Develop an environment of trust where communication, sharing of knowledge and best practise is encouraged and where there is a willingness to tackle and resolve problems

Working with the Operations Co-Ordinator to ensure that minimum staffing levels are maintained to deliver services safely

To comply with the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 as are applicable to the people we support provided for at the home, and tosupport the staff team to prepare for internal and external inspections of the home as required by the Care Quality Commission (CQC)

Develop and maintain excellent working relationships with local authorities, funders, and stakeholders to establish new services. Instigate, develop and manage working relationships with referral sourcesto ensure consistent referral routes for champions and parents requiring

Represent the organisation positively and proactively at meetings with external agencies and clients.Chair / lead key local meetings and work with other agencies to achieve agreed actions

Champion all relevant Sandant Care policies and procedures and audits by the team

Assist in the formulation and implementation of support and nursing policies and procedures and implement where required

Regularly evaluate the support standards and support service provision for each service, recommending improvements for the service if needed

Proactively solve day-to-day problematical issues which arise.

To be part of the on-call coverage for own or other areas as necessary

Understanding the needs of the Sandant Care clients and maintaining a thorough service

Understand and organise customer 'drop ins' to deliver a wraparound service

Assist in the preparation of tenders and referrals of new services

Develop and improve services in partnership with others and gather customer feedback to improve ongoing service.

Establish methods for consulting customers, capturing and learning from feedback, resolving complaints and disputes.

Maintain employee performance through one 2 ones, meetings and appraisals

Skills

Our ideal candidate will be:

Superb listener and understanding of others

Self-motivator with a 'can do' attitude

Comfortable using own initiative if required

Organisational skills and good time management

Able to demonstrate a passion for client care

Ability to work in a team environment

Problem solver with ability to make quality decisions

Works with integrity and trust

To be successful in this role, you must have the following skills/experience:

Min 2 years' experience in a Managerial role

Min 2 years in Service Manager role

Ability to maintain electronic records, produce reports, analyse budgets and monitor KPIs

Up to date knowledge of sector specific legislation and best practice

Evidence of management level or professional qualification, training and/or experience in social care, and/or management

Ability to prepare for, chair and minute meetings

Clear verbal and written English and excellent communication skills

Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Benefits:

Casual dress On-site parking
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person