Job Description

The Service Manager will lead, manage, and develop the supported living and home care services to ensure the delivery of high-quality, person-centred care and support. They will be responsible for ensuring compliance with CQC standards, supporting staff development, and promoting independence, dignity, and wellbeing for individuals with learning disabilities, autism, mental health needs, or other support requirements.

Key Responsibilities

Service Leadership & Compliance

Ensure the service meets CQC regulations, contractual obligations, and Myrtle Healthcare policies Lead inspections, audits, and compliance monitoring activities. Maintain accurate and up-to-date care plans, risk assessments, and records.

Staff Management & Development

Recruit, train, supervise, and appraise support staff. Develop rotas to ensure safe staffing levels. Provide ongoing coaching, mentoring, and professional development opportunities.

Quality & Person-Centred Care

Promote a culture of dignity, respect, and independence for service users. Ensure support plans reflect individual needs, choices, and aspirations. Monitor service quality through feedback, reviews, and continuous improvement.

Safeguarding & Risk Management

Act as the Designated Safeguarding Lead for the service. Manage incidents, complaints, and concerns effectively. Identify, assess, and mitigate risks to staff and service users.

Financial & Resource Management

Manage budgets and resources effectively. Ensure value for money while maintaining high standards of care.

Partnership Working

Build strong relationships with families, local authorities, healthcare professionals, and external agencies. Represent Myrtle Healthcare in multi-disciplinary meetings.

Person Specification

Qualifications & Experience

Essential: NVQ Level 5 Diploma in Leadership for Health & Social Care (or working towards). Minimum 3 years' experience in a senior role within health & social care (e.g. Deputy Manager, Team Leader). Demonstrable knowledge of CQC regulations and supported living frameworks. Experience managing teams and leading service delivery. Desirable: Experience working with people with mental health, learning disabilities, autism, or complex needs. Previous experience as a Registered Manager with CQC. First Aid, Safeguarding, and Health & Safety training.

Skills & Competencies

Strong leadership and staff management skills. Excellent communication and interpersonal abilities. Ability to work under pressure and manage competing priorities. Financial and budget management skills. Problem-solving and decision-making ability. IT literacy (Microsoft Office, care management systems).

Values & Attributes

Commitment to person-centred care and empowerment. Compassionate, empathetic, and professional approach. High integrity and accountability. Resilient, adaptable, and proactive. Passion for improving the lives of vulnerable people.

Benefits

Performance Bonus / Incentive Scheme

Pension

Subsidised gym membership

Employee Assistance Programme (EAP)

Relocation Allowance

Mileage Reimbursement

Paid Training & Professional Development

Membership & Registration Fees

Job Type: Full-time

Pay: From 36,000.00 per year

Benefits:

Company events Employee mentoring programme Flexitime Health & wellbeing programme UK visa sponsorship
Experience:

providing care: 3 years (required) management: 1 year (required)
Licence/Certification:

Driving Licence (required) NVQ Level 5 Health & Social Care (required)
Work Location: In person