Job Description

The successful candidate will work alongside 2x service managers to lead and manage the administrative teams supporting patient care within the Haematology department. This role ensures the efficient day-to-day running of services, focusing on delivering high-quality administration for patients, carers, and referrers.



The post-holder will drive continuous improvement by managing outpatient pathways, supporting performance targets, and leading key projects related to quality, efficiency, and service development. The role also involves staff management and fostering strong communication across multidisciplinary teams to achieve patient-centered outcomes.



Lead and manage non-clinical administrative teams, ensuring high standards of service delivery and staff development. Oversee patient pathway management, validating access data, and driving improvements in data quality and capacity planning. Monitor, report, and achieve key performance indicators related to patient care, governance, activity, and workforce targets. Support and lead service-wide projects focused on quality improvement, efficiency, productivity, and compliance with national health initiatives. Collaborate with clinical leads and senior nursing staff to redesign pathways and optimise resource utilisation. Ensure effective communication within teams and across departments, handling complaints, audit processes, and patient engagement activities. Deputise for the Assistant General Manager as required and represent the Division at internal and external meetings.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.



We provide first-class acute and specialist services across eight sites:



University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)



National Hospital for Neurology and Neurosurgery



Royal National ENT and Eastman Dental Hospitals



University College Hospital Grafton Way Building



Royal London Hospital for Integrated Medicine



University College Hospital Macmillan Cancer Centre



The Hospital for Tropical Diseases



University College Hospital at Westmoreland Street



We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology .



We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.



For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .



Come and be a part of the best NHS trust in England to work for, according to our staff*



UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust



In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running!: University College London Hospitals NHS Foundation Trust.



Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.