Job Description

Earnings:

55,000 - 65,000+

Mermaid Leisure Ltd - Kent

Full-time | Permanent | Senior Role

IMPORTANT: READ HOW TO APPLY BELOW

About Us

Mermaid Leisure Ltd is a long-established, family-run swimming pool specialist with over four decades of excellence across Kent and the South East. Known for high-end domestic pool builds, refurbishments, automatic cover systems, and premium maintenance services, we have built a reputation on quality, integrity, and technical expertise.

We are looking for a

Service Manager

to join our team -- someone confident, experienced, and capable of delivering exceptional results with minimal supervision.

The RoleKey ResponsibilitiesOperational Management

Oversee day-to-day operations of the service department, including scheduling, routing, and job assignments. Ensure all service requests, maintenance visits, repairs, and warranty work are completed accurately, on time, and to a very high standard. Maintain proper inventory levels of parts, chemicals, and equipment.

Team Leadership

Manage, train, and support service technicians to ensure high performance and adherence to company standards. Conduct regular team meetings, performance reviews, and ongoing skills development. Foster a positive, customer-focused work environment.

Customer Service & Communication

Act as the primary point of contact for customer service issues, escalations, and technical inquiries. Provide clear communication to customers regarding service recommendations, repairs, pricing, and timelines.

Technical Expertise

Ability to cover engineers in the field when required is beneficial.

Administrative & Financial Responsibilities

Prepare daily/weekly reports on service operations, productivity, and job profitability. Support budgeting, cost control, and pricing strategies. Ensure strict compliance with company policies, safety regulations, and manufacturer guidelines.

RequirementsYou must have:

Minimum 10 years' industry experience Desire for long-term employment within our company ISPE qualifications Excellent eye for quality workmanship Strong ability to manage your own workload and lead the team efficiently Practical understanding of pool hydraulics, filtration, heating, and water chemistry Adaptability and ability to cope with seasonal pressure Full UK driving licence Strong ability to work independently and represent the company at a senior level Ability to learn new software efficiently (training provided) Experience using scheduling software/CRM systems Ability to provide references on request

Highly beneficial:

Experience leading maintenance projects or overseeing refurbishments Additional industry accreditations, specialist manufacturer training, or relevant training

What We Offer

Competitive senior-level salary A well-respected and stable company with a long-standing client base Opportunity to work on premium domestic pool systems (not volume-based maintenance) Autonomy suited to a senior team member Long-term security within a family-run business that values expertise, loyalty, and professionalism

How to ApplyApply in the strictest of confidence.

If you're an experienced Service Manager looking for a role within a reputable company, we'd love to hear from you.

See application requirements below.

Applications that do not meet these requirements will be disregarded.

Requirements for Application & On-boarding Process

Please submit to: STEVEN@MERMAIDPOOLS.CO.UK

Your CV

A cover letter

A short video (max 3 minutes)

answering the five questions below.Relax and be yourself.*

Questions

Why are you interested in this position? What is your ideal work environment? What are your strengths? What would you like to improve/work on? Where do you see yourself in five years?

Successful applicants will be invited to a virtual or in-person interview.

Following the interview, candidates may be invited for a

fully paid trial day/task

to ensure mutual fit and satisfaction with the role.

The successful candidate will need to complete a

DBS check

and will be offered the role upon clearance.

Job Type: Full-time

Pay: 50,000.00-65,000.00 per year

Work Location: In person