Job Description

At Connect Housing, we're driven by a clear social purpose: helping our customers live happy, healthy lives. That begins with a safe, secure home in a supportive, neighbourly community.


Customer safety is one of the key elements of how we deliver on that promise, and we're now looking for a Service Manager - Customer Safety to lead and shape our approach to customer safety and landlord compliance, ensuring our homes remain safe and our standards remain high.


About the role


The Service Manager - Customer Safety is the lead officer responsible for landlord compliance and customer safety across Connect's homes. You will be instrumental in ensuring we meet and exceed our statutory obligations by overseeing the delivery and monitoring of all key areas of compliance, including:


Gas safety Electrical safety Asbestos management Passenger, platform and stair lift safety Water hygiene and the control of water-borne infections Damp, mound and condensation management Key Responsibilities Oversee planning, procurement, and delivery of cyclical and planned maintenance contracts Act as Connect's Competent Person for all areas of landlord compliance Maintain compliance databases and reporting systems Inspire and develop your team to achieve excellence Promote proactive communication with tenants and stakeholders
You'll lead a dedicated team including two Customer Safety Officers, a DMC Case Management Officer, and an Administrator, and work closely with contractors and internal teams to ensure high standards of service delivery.


About you:


We're looking for someone who really cares about our customers, shares our values and brings:


A sound understanding of compliance requirements in social housing or a related environment Experience of managing operational safety across multiple disciplines Strong leadership and stakeholder management skills Excellent analytical and reporting skills, with a confident approach to data A collaborative, proactive approach and commitment to delivering customer-centred services
Our values:


At Connect Housing, everything we do is rooted in our values:


Put people first Love making a difference Actively listen and learn Collaborate creatively Earn trust through our actions
Additional Information


The role is based in Dewsbury on a hybrid working basis. We have a minimum two days in the office policy. As this role may occasionally require visits to the homes of our customers the successful candidate will ideally have access to a vehicle for work travel purposes. In addition, a basic DBS check will be carried out on the successful candidate. We are happy to discuss flexible working patterns with interested candidates.


Please see the attachment for the Job description and person specification.


We understand that candidates might not always meet every area of a person specification (see attachment) so if you are interested and meet some elements of what the role requires, and feel you may be suitable, please do get in touch or apply.


Why join Connect Housing? At Connect, we don't just provide homes, we build futures.


We offer:


26 days annual leave rising to 31 days after 5 years, plus bank holidays Hybrid working - combine working from home with being in the office two days a week. Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available. 24/7 GP Helpline: get a telephone or video appointment with a doctor, at your convenience. BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions. Tri-annual pay reviews and annual cost of living salary increases.




Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too. MyPlace benefits: retail discounts and offers The opportunity to buy and sell annual leave Training and development opportunities and support with role-related professional subscriptions and qualifications. Travel season ticket loan Cycle-to-work scheme Salary sacrifice electric car leasing scheme Paid volunteering leave A friendly, inclusive culture rooted in our values
As an equal opportunities employer we are committed to inclusive recruitment. If you require any adjustments during the recruitment process or wish to discuss accessibility needs, please let us know - we'll do our best to support you. We encourage applicants from underrepresented groups to apply. We are proudly a Disability Confident employer.

Please note, we may close this vacancy earlier than the closing date so please don't delay applying, early applications are encouraged.