Job Description

What are we looking for?

Are you a well-organised individual able to support the smooth running of a growing local charity? If so, you might be the person we're looking for to play an important role here at Fledge!

We are looking for a self-motivated individual with warmth, charisma and enthusiasm to join our friendly, committed team. This is an exciting time to join Fledge as we have recently transitioned to new, larger premises which will allow us to increase the services we are able to provide. This new role reflects the charity's growth and ambition.

Role and responsibilities

Working closely with the Senior Leadership Team, this is a varied and dynamic role that involves overseeing the processes that enable the charity to safely and effectively carry out its frontline work. This role will involve several tasks and accountabilities including, but not limited to:

Data Protection and the GDPR

Overseeing and ensuring service user and employee paperwork is reviewed and updated on a regular basis and that it complies with UK GDPR and relevant data protection legislation.

Ensuring all electronic communications and data handling comply with UK GDPR and relevant data protection legislation.

Implementing and maintaining secure systems for storing, accessing, and transmitting of sensitive information.

Promoting best practices in data privacy across the organisation, including staff training and policy enforcement.

Health and Safety

Ensuring all charity premises, including residential houses and the Fledge Hub, comply with current health and safety legislation and best practices.

Overseeing repairs procedures for Fledge properties.

Overseeing the regular assessment of risk by the staff team in each of their areas of responsibility.

Working with Peninsula (HR and Health and Safety advisor) to maintain up-to-date health and safety policies and procedures, ensuring they are communicated to and understood by all staff and volunteers.

Leading on emergency planning, including fire safety, first aid provision, and incident response protocols.

Overseeing training and guidance for staff and volunteers on health and safety responsibilities.

Liaising with external agencies and contractors to ensure safe working environments and practices.

Ensuring safeguarding measures are integrated into health and safety planning, particularly in environments supporting vulnerable young adults.

HR

Overseeing day-to-day HR functions related to operational staff, including recruitment, onboarding, and induction processes.

Supervising and developing current operational staff

Maintaining accurate and confidential HR records in line with data protection regulations.

Working with Peninsula (HR advisors) to implement HR policies and procedures.

Working closely with the senior leadership team and HR advisors to ensure compliance with employment legislation and best practice.

IT and Communications

Overseeing the set-up and maintenance of IT and communications equipment.

Liaising with IT and Communications providers.

Monitoring and managing risks related to digital communication, including email, messaging platforms, and cloud-based systems.

Overseeing quality and control of external communications.

Other Duties

Promoting a positive working culture that reflects the core values of the organisation and its Christian ethos.

Aligning with data protection and confidentiality policies as well as legal, statutory, and good practice requirements, including health and safety, equality and diversity, lone working, data protection, and safeguarding.

Addressing complaints promptly in line with Fledge procedures.

Actively participating in team meetings, including wider leadership team meetings.

Demonstrate a high standard of efficiency, professionalism, and integrity in all aspects of the role, undertaking any other duties as deemed appropriate for the success of the post and the organisation

What you can expect from Fledge

At Fledge, we pride ourselves on fostering a supportive and inclusive team culture. Our team is built on the principles of collaboration, respect, and integrity.

How we operate:

Open Communication:

Encouraging open and honest communication among team members to ensure everyone feels heard and valued.

Supportive Environment:

Creating a supportive environment where team members can share their challenges and successes and receive the necessary support to grow and develop.

Continuous Learning:

Promoting continuous learning and professional development through regular training sessions, workshops, and opportunities for personal growth.

Inclusivity:

Embracing diversity and inclusivity, ensuring that all team members feel welcome and respected, regardless of their background or experiences.

Being there in person:

We operate on site within core hours to ensure our residents have the support they need, and we believe in supporting our colleagues where we can so please ask us about any requirements you have.
If you want to be part of a purpose and values led team that embraces diversity, collaboration and continuous learning please send in your application, we'd love to know more about you.

Interview Date: Wednesday 4th February

Job Type: Full-time

Pay: 33,158.00-34,927.00 per year

Benefits:

Additional leave Company pension Health & wellbeing programme
Education:

A-Level or equivalent (preferred)
Experience:

Leadership & Management, Operational and Health and Safety: 2 years (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Application deadline: 28/01/2026
Reference ID: Service Manager