Job Description

Lead with purpose, inspire teams, empower lives and have a positive impact - become a Service Manager at Enabling Lives.

Company description

At Enabling Lives, we're more than a support provider - we're a vibrant community dedicated to enabling people with learning disabilities, autism, mental health needs, trauma, and complex behaviours, including behaviours that challenge, to live fulfilling, independent lives. Guided by values of care, compassion, and empowerment, we co-produce services that are tailored to the people we support's needs, while continuously learning and improving.

Our personalised approach ensures that every person we support receives tailored care & support, while fostering genuine connections and respecting privacy, dignity, and human rights. We're dedicated to continuously improving our services based on feedback from the people we support, their families and others who engage with Enabling Lives and we love creating fun events that bring everyone together - from the people we support to their families and our dedicated teams. Join us at Enabling Lives and be part of a positive culture where every member of our team is valued, supported and inspired to make a difference.

As we grow, we're seeking a hands-on Service Manager to work in partnership with our Senior Management Team, PBS Team and frontline staff. This is a unique opportunity to lead with values, champion positive change, and create a culture where everyone thrives.

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Are you ready to make a real impact? Enabling Lives is seeking a passionate & dedicated Services Manager to lead our dynamic team and oversee an exciting service as part of our growth. As a key member of our team, you'll have the opportunity to shape the lives of the people we support, ensuring they receive the highest quality of personalised care & support.

In this role, you'll be responsible for working with the teams & people we support to develop personalised support, co-produce and obtain regular feedback from the people we support, their families and others who engage with Enabling Lives to continuously improve our services. We're looking for a Manager who can create a positive culture within our teams, fostering collaboration, creativity, and a sense of belonging.

With your leadership, guidance and passion, you'll inspire our team to provide exceptional care & support, serving as positive role models and making a real difference in the lives of the people we support. If you're ready to be part of a community that truly cares and values your contributions, we want to hear from you. Join us at Enabling Lives and help us empower the people we support to live their best lives.

Why Choose Enabling Lives?

At Enabling Lives, leadership is supported by a strong network of experienced colleagues and specialists, ensuring you have everything you need to succeed.

We celebrate successes - whether it's the achievements of the people we support or the professional milestones of our teams. Our inclusive, empowering culture is built on recognising strengths, nurturing growth, and creating meaningful outcomes for everyone involved.

Your Role as Service Manager

As Service Manager, you'll be a key leader, responsible for inspiring teams and delivering exceptional, person-centred services. Working closely with the Senior Management Team, PBS Team and frontline teams, your responsibilities will include:

Champion Excellence: Lead by example to ensure services reflect our values and deliver meaningful outcomes. Collaborate for Success: Partner with the PBS Team to develop and implement personalised support plans tailored to the people we support. Inspire and Mentor: Provide hands-on coaching and mentoring to Deputy Managers and staff, fostering a culture of empowerment and collaboration. Drive Innovation: Use feedback, reflective practice, and co-production to enhance services and meet evolving needs. Drive Quality: Ensure compliance with regulatory standards, embedding high-quality, person-centred practices. Empower Lives: Enable the people we support to achieve their goals, celebrate successes, and flourish in their communities.
This is a dynamic, hands-on role where your leadership will directly impact the people we support, as well as the growth and success of your team.

What We're Looking For

We're looking for an experienced and passionate leader who embodies our values. To succeed in this role, you'll need:

Proven Leadership Experience: A minimum of two years' experience as a Service Manager or equivalent leadership role in a regulated setting. A strong track record of leading teams and achieving success in CQC inspections, with at least a "Good" rating. Essential Qualifications: A completed Level 5 Diploma in Leadership for Health & Social Care (or equivalent) - this is an essential requirement for the role. Collaborative Leadership: A proactive, hands-on approach to mentoring teams, creating an empowering and inclusive environment. Commitment to Quality: A focus on reflective practice and continuous improvement, delivering person-centred outcomes for the people we support. Empathy and Understanding: Experience supporting people with complex needs, trauma, and behaviours that challenge, using a compassionate, values-driven approach. Practical Skills: Excellent organisational, communication, IT and financial management skills. Flexibility and Drive: A full UK driving licence with access to a vehicle and business insurance.

Ready to Lead the Way?

If you're ready to inspire teams, empower lives, and champion values, we'd love to hear from you.

Location: Gloucester

Schedule:

8-hour shifts (Monday to Friday). Weekend availability required. On call.
Reference ID: SM/GL/2

At Enabling Lives, we don't just deliver support - we enable brighter futures. Join us and be part of something extraordinary.

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Job Types: Full-time, Permanent

Pay: 35,000 - 37,000

Job Types: Full-time, Permanent

Pay: 35,000.00-37,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Application question(s):

Are you a driver with business insurance or willing to get business insurance as part of the role? Have you completed your Diploma Level 5 in Health & Social Care, or equivalent? Do you have a minimum of 2 years experience as a Service Manager? Have you got experience overseeing the management of people with complex needs or people who have experienced trauma?
Work Location: In person

Reference ID: SM/GL/2