Job Description

Job Advert

Service Manager

Rygor Auto: Gloucester


up to 55,000 - OTE up to 70,000

Hours - 08:00 -18:00 Monday to Friday

The Job

Rygor Gloucester are looking for an experienced and dedicated Service Manager who has a passion for setting the standard for their customers.


They are looking for an individual who is passionate about delivering exceptional customer service, who will be able to independently manage and develop a customer-oriented and profitable department.

Day to day, you will be:

Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals. Monitoring compliance with all statutory regulations and ensuring both Rygor and Mercedes-Benz quality and service standards are being met. Controlling cost management for the department. Work with managers of their departments at the site to ensure a joined-up, positive approach to teamwork and customer service. Working with relevant departments across the business, such as marketing people, IT, to uphold company values and ensure correct processes and policies are followed. Ensure site and departmental KPIs are met through robust leadership and a hands-on approach. Leading and developing apprentices. Managing, coaching and motivating employees to ensure a high quality of staff. Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs. Building strong working relationships with customers. Performance analysis to identify areas of weakness and appropriate, targeted marketing activity. Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning. Promote the development of your team.

This role will be a great fit for you if:

You possess extensive motor industry experience in an Aftersales position at a management level. Extensive knowledge of the operational running of a workshop and business administration. A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction. Must be experienced inpeople management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands-on. Enthusiasm and continuously improve product knowledge of self and others. Desire to achieve the highest standard of personalised customer care. A flexible approach to work and adaptable to thrive in a changing environment. You are computer literate and confident using technology.

Benefits for you

An extra day off for your Birthday Business closes 24 December and 27 December in 2025, so you can enjoy your time off over the festive period 23 days of annual leave per year PLUS Bank Holidays Four times the death in service benefit. Working for an official Great Place to Work(TM)? and UK Best Workplace. Working for a Best UK Workplace for Wellbeing and Development. Awarded Armed Forces Covenant Silver Award (RLS) Working with our award-winning team - we are Motor Trader's CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process. Auto-enrolment pension. Self-development journal Rygor Group Ranked 101 in SW Business Insider's Top 500 Companies Enhanced Maternity and Paternity pay policies. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion). Mental Health First Aiders. Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication. Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training. Long service recognition and annual leave increase after 5 years' service. Branded uniform Charities of the Year programme, Army Sport sponsors and community engagement initiatives Company Vehicle Allowance

About Rygor Group

Rygor Group is an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025.


Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.


They are officially a Great Place to Work(TM) (four years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do, and so is creating an environment where their team can thrive.

Our Process

When applying, please include a full current CV with your current salary outlined and notice period. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.