Service Manager
Haddington, SCT, GB, United Kingdom
Job Description
Job Overview
The Service Manager plays a pivotal role in driving work through our service department by prioritising jobs and organising a team of six technicians to ensure deadlines are achieved and workloads are managed. The ideal candidate will possess strong organisational skills, have a passion for customer service, be commercially minded and motivated by setting, achieving and exceeding departmental targets.
Duties
Oversee the aftersales team, providing direction to the technicians and the wider team, driving the department to manage daily and weekly workloads. Develop and implement aftersales strategies Maintain regular communication with customers to address enquiries, resolve issues, and gather feedback on products and services. Utilise CRM software to track customer interactions, manage leads, and analyse sales data for continuous improvement. Collaborate with other departments to streamline processes and improve overall service delivery.
Job Type: Full-time
Pay: 37,000.00-50,000.00 per year
Benefits:
Company car Company pension On-site parking
Work Location: In person
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Job Detail
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Job IdJD4098595
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationHaddington, SCT, GB, United Kingdom
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EducationNot mentioned