Job Description

Job Introduction
The West of England Mayoral Combined Authority (MCA) is seeking to appoint a Service Manager - ICT Services to join the Digital, Data and Operations team. Your key responsibilities in this role will be to ensure a focus on delivering the priorities of the Metro Mayor by:

• Ensuring the Authority's core ICT services are reliable, secure and perform to agreed service levels, enabling staff and the Mayor to work effectively.
• Providing strong client-side leadership and assurance for the Authority's main ICT contract and other technology partners and service providers.
• Managing service performance, operational risk and escalation, and driving continuous improvement across ICT services.
• Supporting delivery of organisational priorities by ensuring ICT services are operationally ready, well supported and resilient.

Are you someone with strong ICT service management experience, who can act as an effective intelligent client, constructively challenge service performance and ensure services deliver agreed outcomes?
If this is your next role, please apply so you can tell us why you'd be a great fit. Please see the job description for more information.
This is a permanent role.
If you have any questions about the role or would like to have an informal conversation with the hiring manager, please contact Bob O'Brien, Head of Digital, Data and Operations on
Interviews are planned to be held w/c 26 January 2026. Please note this may be subject to change.
The selection process is likely to include an interview and a short assessment focused on ICT service management and supplier assurance.
The closing date for this role is 12th January 2026.
About the Company
Our Offer
Alongside the opportunity to lead change, drive strategic initiatives, and make a real difference in the West of England, we offer an excellent benefits package including:

• 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous or reckonable service. There is also the option to increase your annual leave with our annual leave purchase scheme.
• 1 day of paid leave each year to volunteer
• Local Government Pension Scheme with an employer contribution of 15.3%
• Flexible, family friendly and hybrid working options to ensure you achieve the best work/life balance and career goals. We follow a hybrid working model with typically 2 or 3 days in the office each week
• Reduced bus fare travel across the West of England

The West of England is an amazing part of the world to live and work. We are based in a new bright and airy office, with all the latest technology, close to Bristol Temple Meads Train Station.
The salary for this role is 52,413 - 55,722. This is the full-time equivalent salary, and will be pro-rata for part-time. We advertise salary ranges for job roles, with new appointments for external candidates typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.
We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career. We prioritise your growth and success by providing a diverse range of learning and development opportunities. Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services.
Good Employment Charter
As a founding Member of the West of England Good Employment Charter and accredited Living Wage Employer, we're committed to creating a diverse environment where all our employees can thrive. We make sure all qualified applicants receive consideration for employment and we particularly welcome applications from under-represented groups without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or citizenship status.
Reasonable Adjustments
If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team at . We are here to assist and accommodate your needs.
Please note this vacancy may close early or be extended depending on the number of applications so please don't wait to apply. If you have started your application, we'll give you notice of the new closing date by email.
From a recruitment agency? We're not engaging with agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of the West of England Mayoral Combined Authority, with no obligation to pay agency fees.

Skills Required