Job Description

We are offering an exciting opportunity within Imaging at UHCW for the role of Band 7 Service Manager Imaging. This is a pivotal leadership position supporting the Clinical Director, Clinical Lead and Head of Operations for Imaging in delivering a high-quality, patient-centred imaging service across a wide range of subspecialties including body imaging, MSK, paediatrics, nuclear medicine, breast screening, cardiac imaging, interventional radiology and neuro diagnostics.



You will lead on medical workforce coordination for 46 consultant radiologists and 22 specialty registrars, ensuring effective rota management, job planning, and recruitment. The role also encompasses operational delivery, financial oversight, governance, and strategic service development, including digital transformation initiatives. Your leadership will be critical in maintaining safe, efficient, and innovative imaging services that underpin clinical decision-making across the Trust.



If you are passionate about service improvement, workforce development, and delivering excellence in healthcare, we welcome your application.



For more information or to arrange an informal visit, please contact David White, Head of Operations Imaging, or Hollie Bateman, Senior PA - Imaging Management Team on 02476 967101.



Oversee medical workforce operations in Imaging, ensuring efficient use of Radiologists' sessions and maintaining clinical excellence.



Support medical staff management, including establishment reviews and skill mix optimisation.



Ensure emergency response systems are in place for admissions and equipment failures.



Assist in implementing Trust policies and achieving business objectives across Imaging



Collaborate with Clinical Directors and Leads to meet performance targets and deliver timely diagnostics.



Manage budgets with Finance, ensuring financial compliance and risk mitigation



Contribute to strategic planning, service development, and business case preparation.



Lead or support service improvement initiatives, including digital transformation and AI integration.



Promote a collaborative culture, staff engagement, and professional development.



Ensure robust systems for appraisal, recruitment, and retention.



Support risk management by developing controls and promoting incident reporting.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



The Service Manager will support the Head of Operations for Imaging in the development and delivery of a comprehensive, high-quality, patient-centred diagnostic imaging service. This role is pivotal in ensuring operational excellence, medical workforce coordination, and strategic alignment across the Imaging department.



A key focus of the role is the oversight and coordination of the medical workforce, including Consultant Radiologists, Specialty Doctors, Registrars, Fellows, and Locums. The Service Manager will ensure effective rota management, job planning, and professional development support, while fostering a collaborative and high-performing clinical environment.



The postholder will also contribute to governance, compliance, and risk management, ensuring adherence to regulatory standards and Trust policies. They will play a central role in service planning, capacity management, and the development of business cases for service expansion and innovation, including digital transformation initiatives.

Main duties and Responsibilities:

Medical Workforce Oversight



Provide operational oversight of the medical workforce within Imaging, ensuring optimal utilisation of Radiologists' clinical and reporting sessions.

Support the management of medical staff, including regular reviews of establishment levels and skill mix to maintain clinical excellence and service efficiency.

Ensure robust arrangements are in place to respond to emergencies, including elective and emergency admissions and mechanical failures.

Undertake project work as directed by the Head of Operations for Imaging.



Operational Management



Support the implementation of Trust policies and business objectives across the Imaging service.

Assist Clinical Directors, Clinical Leads, and Superintendents in ensuring effective operational management of the department.

Deliver national and local performance targets, ensuring timely and high-quality diagnostic services.

Collaborate with the Finance team to manage budgets and activity profiles, identifying risks and implementing mitigation strategies.

Ensure financial compliance and contribute to maintaining financial balance in accordance with Trust policies and procedures.

Implement HR and governance strategies to ensure compliance with relevant legislation, regulatory requirements, and Trust standards.



Strategic and Service Development



Work collaboratively with the Head of Operations for Imaging to develop and deliver robust business plans for Imaging services, ensuring alignment with Trust objectives and clinical priorities.

Identify opportunities for service expansion, income generation, and cost reduction through innovative models of care and operational efficiencies.

Lead or support service improvement initiatives, including pathway redesign and digital transformation projects such as the integration of AI in imaging workflows.

Engage proactively with external partners and agencies to develop strategies and services that transcend traditional organisational boundaries, promoting a seamless patient experience across the healthcare system.

Take responsibility for reviewing insourcing and outsourcing arrangements, Service Line Reporting (SLR), and Service Level Agreements (SLA), ensuring the financial and operational viability of Imaging services.

Contribute to the development of business cases for equipment upgrades, workforce investment, and service innovation, working closely with clinical leads and finance colleagues.



Organisational Development



Foster a proactive, open, and collaborative culture within the Imaging service, promoting effective two-way communication across all staff groups.

Work closely with the Head of Operations for Imaging , Clinical Director, Clinical Leads, Professional Leads, and Superintendents to support team cohesion and shared ownership of service goals.

Promote a culture of continuous improvement and professional development, ensuring that staff are supported in achieving their full potential.

Ensure robust systems are in place for medical appraisal and the ongoing development of all staff within the Imaging department.

Champion staff engagement initiatives and contribute to the development of a positive working environment that supports wellbeing, inclusion, and high performance.

Support recruitment, induction, and retention strategies to maintain a skilled and motivated workforce aligned with service needs.



Risk Management



Support the Head of Operations for Imaging, Clinical Director, Clinical Leads, Professional Leads, and Superintendents in developing and maintaining robust systems for identifying, assessing, and managing risks within the Imaging service.

Promote a culture of proactive risk awareness and mitigation, encouraging staff to report incidents and near misses in line with Trust policy.

Contribute to the development and implementation of risk reduction strategies, ensuring that appropriate controls are in place to manage clinical, operational, and financial risks.

Ensure compliance with Trust-wide risk management frameworks