Job Description

Post: Service Manager

Responsible to: Board of Trustees

Contract: permanent

Hours of work: negotiable, between 25-35 per week

Salary: 42,663 pro rata (Living Wage employer, salary increase in April).

Location: New Volunteer House, 16 East Fergus Place, Kirkcaldy KY1 1XT (hybrid working + travel around Fife)

About us

Express Group Fife is a well-established mental health charity operating in Fife for almost fifty years. We provide group activities for people over 18 experiencing poor mental health. The aim of the groups is to promote positive mental wellbeing by providing a safe place for sharing experiences and peer support.

There are currently 12 groups across Fife each week, supporting about 150 individuals during the year. Every person's story is unique, and everyone's route home is different - it doesn't matter what the situation is - we're not here to judge, only to help.

About the role

This is an exciting opportunity to join experienced and dedicated team of staff and volunteers working together to make a difference to people's lives and create real community impact.

As well as leading the team, the Service Manager will contribute to the ongoing development and growth of the charity, ensuring all services are delivered to a high standard.

Key responsibilities include:

- Operational management

- Staff and volunteer management

- Finance, fundraising and accountability

- Monitoring and evaluation

- Communication, marketing and promotion

- Proactive development of the service to meet the needs of service users in line with current mental health strategies in Fife

About you

Our values make us who we are and define our actions and behaviours every day. We'd expect the post-holder to represent our organisation in a way that reflects our values and person-centred way of working.

You will be a strong leader who has gained experience in third sector not for profit organisation. You will have knowledge and understanding of the key issues facing those experiencing poor mental health in Scotland today. You will also have a working knowledge of current legislation, policies and strategies relating to the role.

Some of the criteria and qualities for this post include:

- Excellent leadership, communication, and interpersonal skills

- Demonstrable management experience

- Experience of, and success in, securing grant funding

- Ability to build relationships with a wide range of people

- Organised and proactive, creative, and solution-focused

How to apply

For more details, including full , Person Specification and Application Form, please visit our website www.expressgroupfife.org.uk

To apply, please complete Application Form and Equal Opportunities Monitoring Form and return them to info@expressgroupfife.org.uk.

Please don't send cv/apply via Indeed. Please email info@expressgroupfife.org.uk for application pack or download it from our website www.expressgroupfife.org.uk

The closing date for applying is Monday 12th January 2026 12:00 noon.

All appointments are subject to PVG check and the presentation of appropriate documentation confirming your right to reside and work in the UK.

For further details please email info@expressgroupfife.org.uk

MAIN ROLE

- Overall responsibility for operational management of a Fife-wide mental health service.

- Management of team of staff and volunteers.

- Overall responsibility for financial planning, management and accountability.

- Monitoring and evaluation.

- Communication, marketing and promotion.

- Proactive development of the service to meet the needs of service users in line with current mental health strategies in Fife.

MAIN DUTIES AND TASKS

General

- The management and day to day operation of a Fife-wide mental health service.

- Provide day to day management and support for all staff and volunteers of the service.

- Identify, source and implement relevant training, ensuring staff and volunteers can carry out their roles effectively.

- Ensure support and supervision is given on a regular basis.

- Recruit additional staff members when required.

- Oversee recruitment of volunteers to the service.

- As a Lead Signatory, ensure that PVG checks are undertaken for all Trustees, staff and volunteers.

Administration and Finance

- Monitor and control the finances, including the maintenance of all financial records, groups finances, volunteer expenses etc.

- Manage the service administration and the budget allocated to ensure best value.

- Ensure that Annual Report is prepared on time for AGM and uploaded to OSCR afterwords.

- Liaise with the bank, accountants and any other identified personnel deemed appropriate by the Board of Trustees.

Policies and Procedures

- Ensure policies are up to date and the new policies are written and implemented when required.

- Ensure Express Group Fife meets all legal requirements in line with the Health and Safety at Work Act, Data Protection, Employment Law etc.

Funding and Service Development

- Prepare funding applications and Service Level Agreements.

- Research information that may be required to access funding for development of the service.

- Source funding in order to service development in line with good practice guidelines and to meet the needs of the service users.

Partnership Working

- Develop and maintain constructive working relationships with statutory and other agencies.

- Ensure that all staff, volunteers and service users have their views heard in relation to service development and delivery by arranging regular consultation events/exercises.

- Participate in relevant professional fora, working groups etc.

Monitoring and Evaluation

- Ensure statistical information is readily available for accessing funding, providing information to Fife Health and Social Care Partnership (FH&SCP) and others.

- Develop service evaluation tools in consultation with the Board of Trustees and in line with good practice guidelines and FH&SCP.

Promotional Work

- Develop promotional materials and ensure they are distributed across Fife.

- Promote the work of Express Group Fife via any possible routes.

- Organise AGM and ensure it is demonstrating the work of Express Group Fife and any developments that have been made.

Board of Trustees

- Attend Board of Trustees Meetings and provide reports about the service.

- Work alongside the Board of Trustees and assist the office bearers to carry out their roles if necessary.

Qualifications (desirable)

- HND Level or above in a relevant discipline e.g. Business Management, Social Care.

- Experience of working with individuals with mental health problems.

The Postholder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations would not justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the nature of the duties and responsibilities of a post occur, consistent with a higher level of responsibility, then the post would be eligible for re-evaluation.

Job Type: Permanent

Pay: 42,663.00 per year

Benefits:

Flexitime Free parking Sick pay Work from home
Work Location: Hybrid remote in Kirkcaldy KY1 1XT

Application deadline: 12/01/2026